With so much consumer review information accessible on the go, the days of simply rolling the dice and taking a chance on a local restaurant appear to be fading. A recent study from PYMNTS Intelligence found that these voices matter, as nearly half (46%) of...
Smaller restaurant brands are increasingly adopting digital solutions to optimize their operations. Restaurant technology provider Olo reported Wednesday (Feb. 21) that the “emerging enterprise segment,” which it defines as brands with five to 99 locations, has become a “meaningful contributor” to the company’s growth. “Emerging enterprise has...
Valentine’s Day is coming up, and if the way to your loved one’s heart is through their stomach, PYMNTS is here to help. Each month, the Provider Ranking of Mobile Order-Ahead Apps determines the most popular restaurants in the industry based on certain metrics like...
With consumers seeking out targeted deals and offers, restaurants can use artificial intelligence to secure customers’ loyalty. By the Numbers The PYMNTS Intelligence study “Personalized Offers Are Powerful — but Too Often Off-Base” drew from a survey of more than 2,500 U.S. consumers to understand...
The drive-thru may be slower to digitize than other restaurant ordering channels, but more eateries are finding ways to integrate connected technology into the experience, as a new all-digital Taco Bell indicates. Major quick-service restaurant (QSR) company Diversified Restaurant Group, which spans more than 350...
While ghost kitchens have stuck around since their initial boom in the earlier stages of the pandemic, quick-service restaurant (QSR) brand Nathan’s Famous sees smaller players bowing out. Phil McCann, vice president of marketing at Nathan’s Famous, noted in an interview with PYMNTS — following...
As restaurants look to capture more of consumers’ day-to-day meal occasions, Taco Bell is going after shoppers’ grocery spending, selling meal kits in Walmart stores. The Yum Brands subsidiary announced Thursday (Jan. 4) the launch of meal kits based on its popular Crunchwrap Supreme and...
The new year brings movers, shakers and newcomers to this ranking, as competition is sizzling in the mobile order-ahead realm. This edition of PYMNTS’ Provider Ranking of Mobile Order-Ahead Apps sees not only a triple tie but four double ties. Will our top three apps hold onto...
While some restaurant technologies, such as QR code menus, may rub most consumers the wrong way, it seems that diners are open to self-service when it allows them to have more fun. Take, for instance, Kura Sushi, a conveyor-belt-style sushi chain that originated in Japan...