As restaurant brands turn to digital order-taking and service technologies to minimize labor in today’s challenging staffing market, Dutch Bros. is choosing to keep human servers central to the ordering experience. On a call with analysts on Wednesday (Nov. 10) discussing its first quarterly earnings...
The restaurant industry may have been significantly slower to digitize than retail — but today, the need for a strong eCommerce presence is a given for most eateries. Yet, given the rapid acceleration of online ordering adoption, restaurants did not have the time to take...
As major quick service restaurant (QSR) chains look for ways to differentiate their rewards programs to drive loyalty in the face of steep competition, Burger King is taking a big swing. The Restaurant Brands International-owned chain announced Monday (Nov. 1) that, for three weeks, it...
After months of rapid innovation with Taco Bell store designs, the restaurant’s parent company, Yum! Brands, is looking to bring a similar approach to its other chains — KFC, Pizza Hut and The Habit Burger Grill. On a call with analysts on Thursday (Oct. 28)...
In the race to create the drive-thru of the future, McDonald’s just pulled ahead. The company announced on Wednesday (Oct. 27) that it is partnering with IBM to assist in developing and implementing automated order-taking (AOT) capabilities. Through the deal, IBM is acquiring the restaurant...
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When Blaze Pizza’s digital orders grew 150% year over year in just one week during the pandemic, the fast-casual chain knew it had to overhaul its mobile experience or lose customers. In the Order To Eat Tracker, Blaze’s Vincent Szwajkowski details how innovations such as...
With the rise in off-premise digital ordering, restaurants and coffee shops are rethinking their formats. Brands are experimenting with ghost kitchens, robotic kiosks, physical locations that do not feature dining rooms, and other smaller-format models that fulfill consumers’ off-premise needs without the high costs associated...
Consumers increasingly expect simple, convenient ways to get their food needs met, but most are not willing to bear the cost of on-demand restaurant delivery every day. On Monday (Oct. 25), grocery giant Kroger announced that its Home Chef brand, which provides meal kits and...
