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Across corporate communications, since the start of the pandemic, restaurants’ c-suite executives have been emphasizing a narrative of collaborations with their franchisees through this difficult period. However, a handful of very public complaints from restaurants’ franchisees have been calling this account into question. Still, it...
America’s restaurateurs say they’ve overcome the growing pains from last year’s shaky, COVID-inspired outdoor dining season, a new report by The Wall Street Journal says. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...
Before the pandemic, digital ordering was primarily a tool for early adopters and restaurant enthusiasts. Now, following the turn to off-premise ordering prompted by COVID-19 social distancing measures, web and mobile restaurant sales have become the norm. It is not only the young consumers who...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you agree to receive marketing communications from PYMNTS and...
Restaurant owners want outside dining spaces, adopted in response to the pandemic, to be more of a permanent thing. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe...
Restaurant customers are no longer bound to one ordering channel, which means their rewards shouldn’t be either. In the Order To Eat Tracker, Jane McPherson, senior vice president of Capriotti's Sandwich Shop, discusses how the fast casual chain leverages data analytics to customize its reward...
At a time when many restaurants are taking advantage of limited-time exclusives and much-hyped menu items to drive consumers to their digital channels, McDonald’s is taking a more omnichannel approach. With the highly anticipated return of the McRib sandwich, the company is making a play...
