A pair of seemingly unrelated payment issues are bedeviling Patreon creators and their fans. As The Verge reported Thursday (Aug. 3), some creators cannot access their earnings due to an issue with a payout provider that began earlier this week. As this is happening, some subscribers are getting notified...
As restaurant aggregators look to win consumers’ loyalty and gain share from competitors, subscriptions are a key tool, and DoorDash and Uber both are doing everything in their power to drive up usage among members. For DoorDash’s part, the company’s strategy has been to start...
Loyal subscribers are worth their weight in gold to retail subscription merchants. A subgroup of loyal customers we called “loyalists” yield higher lifetime value (LTV) to providers than other groups of customers. PYMNTS’ research finds that loyalists make up 30% of the client base but...
When the subscription industry’s customers experience failed payments, it can directly lead to churn, PYMNTS research reveals, prompting merchants to lose out on hundreds of millions of dollars. For PYMNTS’ study “Tracking Failed Payments,” created in collaboration with failed payment recovery solution provider FlexPay, we surveyed...
Consumers may be cutting back on food spending for themselves amid inflation, but few are willing to subject their furry friends to the same sacrifices, and HelloFresh is seizing on this continued demand for premium pet food with its latest launch. On Tuesday (Aug. 1)...
Grubhub is stepping up its subscription program as membership schemes increasingly supplement or replace points-based rewards programs for restaurant customers. In an interview with PYMNTS following Grubhub’s announcement of its loyalty subscription relaunch Tuesday (July 25), Launika Raykar, the aggregator’s vice president of loyalty, customer engagement and partnerships, said...
Consumers who join alcoholic beverage subscription programs, PYMNTS research reveals, may nonetheless not be ready to commit to receiving their boxes, say, every week. Rather, they want to be able to switch up the frequency based on their needs at that moment. By the Numbers...
Even as subscription rates falter overall, the robust offerings of pet supply subscriptions — plus the emotional attachment to beloved pets — have bolstered the segment’s margins. Time and again, consumers make clear that people plain love their pets. From only buying the best to ridesharing apps and...
While subscriptions-based services feel the need to overcompensate to get a subscriber, Netflix is doing the opposite. In fact, it continues to give less and less and still manages to pull in subscribers by the millions. On Wednesday (July 19), Netflix reported an increase...