The new omicron COVID-19 variant has not stopped Americans from vacationing, the Wall Street Journal reported Wednesday (Dec. 29), although they’re looking for more flexibility and have been being more careful. This, the report says, has fueled startups that have been helping navigate the realities...
Hospitality service providers’ cancellation and refund policies significantly impact consumers’ interest in using their services again. In fact, 76% of consumers “agree” or “strongly agree” they are unlikely to return to a hotel, attraction or venue that denied their request for a refund, while 74%...
Despite the pandemic, 113 million U.S. consumers booked reservations at hotels, attractions or live events between September 2020 and September 2021. More than half — 60 million — canceled, according to Merchant Refund Policies, a PYMNTS and Fortis collaboration based on a survey of 2,133 consumers...
With 44% of the U.S. adult population saying they’ll be making use of airplanes, hotels and attractions in the coming year, and after the thrashing the tourism sector took from the pandemic, travel brands are betting on great experiences to trigger a total travel rebound....
Mondee, which works on connecting travel agents with airlines, is on track to close a deal with a SPAC to go public at a value of around $1 billion, The Wall Street Journal writes. Mondee could potentially merge with ITHAX Acquisition Group, the report says,...
Airline cancellations are making news again as the omicron variant brings its own disruption, refueling a drama playing out over refunds that found major airline executives on Capitol Hill this week explaining policies and recovery snags that continue to frustrate millions of travelers. Though they...
Mysterious and much-maligned hotel “resort fees” and “amenities charges” may finally be on the run, after hospitality giant Marriott International recently became the first major hotel chain to commit to disclosing all such fees to guests upfront as part of the booking process. Will others...
Airlines are now aloft in greater numbers than at any time since 2019, and airline earnings are showing remarkable recovery. Along with the good optics is the more bothersome question of the bottom line, and whether airlines are making money at this stage of the...
This time of year is normally a happy one for New York City hoteliers, with international travelers flocking to experience the winter holidays in the Big Apple. But this is not a normal year, so it shouldn’t come as much of a surprise that signs...