Affluent travelers, not middle-class vacationers, appear poised to keep the world’s tourism engine humming even as the broader economy cools. Visa’s July “Global Travel Insight” report found that households earning more than $200,000 a year (barely 5% of all households) accounted for roughly 1 in...
With summer in full swing, travelers must beware that artificial intelligence (AI) systems could spot mishaps and misbehaviors that might otherwise go unnoticed by a human employee. Car rental company Hertz, which also owns Dollar and Thrifty, is using AI to scan vehicles for damage,...
Delta Air Lines said it is not using artificial intelligence (AI) to set airfares based on an individual passenger’s data, as it seeks to quell growing concerns about how it institutes “personalized pricing.” Delta Chief External Affairs Officer Peter Carter said that at any given...
Sen. Mark Warner (D-Va.) is warning that Delta Air Lines’ use of artificial intelligence (AI) to tailor airfare prices to individual customers represents a troubling shift toward what he calls “surveillance pricing.” “I’ve recently seen where I think AI can be used handily in a...
Booking Holdings said Tuesday (July 29) that U.S. consumers reined in their travel spending in the second quarter, while their Asian and European counterparts picked up the slack. The parent of Booking.com, Priceline, Agoda, Kayak, and OpenTable said the U.S. was its slowest-growing region, up...
Navan announced Tuesday (July 29) that it has partnered with American Express to offer unique virtual card numbers with embedded expense controls for U.S. business and corporate cards. When travelers make bookings with their American Express card on Navan, a travel booking and business expense...
What good are tax-free tips if there’s no around to do the tipping? That’s the question facing workers in Las Vegas these days amid economic uncertainty and a decline in travelers from Canada, The Wall Street Journal (WSJ) reported Saturday (July 26). As the report...
As the travel sector continues its recalibration journey post-pandemic, industry platforms are responding to a convergence of shifts by rethinking how they serve both customers and suppliers. The sector’s rebound is becoming defined by three themes: a resurgence of spontaneity-driven travel, a retreat from complexity, and...
Delta Air Lines is testing a new artificial intelligence (AI) pricing system that tailors fares to individual customers, a move that could reshape how airline tickets are sold and priced. The system, developed in partnership with Israeli startup Fetcherr, is already being used on 3%...