Commerce Connected
eCommerce in the United States shot up 92.7 percent between April and May 2020, as the COVID-19 pandemic was ushering in a new era in eCommerce dominance characterized by omnichannel experiences that could begin via voice technologies and conclude with curbside pickup. The Commerce Connected Playbook analyzes the digital developments, the tools and technologies integral to optimizing this shift, and how relationships between retailers and consumers — as well as those among retailers, FIs, vendors and other partners — must change to accommodate omnichannel commerce’s rise.
Done in collaboration with Fiserv
Inside the Playbook
- The latest omnichannel commerce trends, including the efforts of retailers such as Ulta Beauty to implement virtual try-on features and how players like CVS Pharmacy are turning to QR code-based payments to deliver omnichannel shopping experiences
- An interview with Joan King, senior vice president of eCommerce for furniture and home goods retailer Crate & Barrel, on how retailers can provide seamless shopping experiences for customers regardless of where or how they are shopping
- A Deep Dive analyzing consumers’ growing demands for omnichannel commerce and detailing how retailers can keep pace with these shifts amid the pandemic
Commerce Connected - June 2020
- The latest news in the grocery space, including why grocers such as Walmart are improving their support for online EBT and SNAP payments
- An interview with both John Ross, president and CEO of the Independent Grocers Alliances, as well as Jacki Snyder, senior director for UNFI Payment Services at grocery wholesaler and services provider UNFI, regarding how the grocery industry must innovate online and in-store shopping both during and after the pandemic
- A Deep Dive exploring the way consumers are using delivery services for their groceries and explaining how grocers must adapt their omnichannel offerings to meet their customers’ needs
Commerce Connected - March 2020
- The latest news in the space, including licensed merchandise retailer Fanatics’ new omnichannel partnership with several U.S. sports teams
- An interview with Deanna Moreno Hernandez, mobile marketing senior manager for retailer Ace Hardware, discussing the importance of innovating omnichannel experiences to foster consumer loyalty
- A Deep Dive exploring the rise of visual search technologies as well as ways to personalize them for optimal customer engagement
Commerce Connected - January 2020
• The latest news and trends from the travel and hospitality space, including Budapest Airport’s efforts to offer mobile payment options like WeChat Pay
• Sam Shrauger, vice president of payments for homesharing platform Airbnb, discusses innovating payments to entice millennials
• A Deep Dive on why hotels are struggling to win millennials with loyalty programs
Commerce Connected - August 2019
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Commerce Connected - May 2019
- 64 million: Number of connected cars that will be on the road by the end of 2019
- 51 minutes: Average time American drivers spend in their cars per day
- 25 percent: Portion of drivers who are already on their phones when pulling into drive-thru lanes
Commerce Connected - November 2018
- How QSR investments in new mobile strategies and technologies are affecting the $200 billion industry
- Headlines from around the connected QSR world, including the latest developments from Chick-fil-A, Dunkin’ Donuts, Starbucks and more
Commerce Connected - February 2019
- Netflix added 6.4 million subscribers in 2018 and now has more than 137 million global customers
- Eighty percent of consumers’ interactions will be handled by AI in 2023
- A deep dive on digital services and their impact
