Digital Banking
The Digital Banking Tracker®, a Feedzai collaboration, brings you the latest news, research and expert commentary from the FinTech and consumer banking space. It also includes a provider directory featuring the rankings of more than 250 companies serving or powering the digital banking sector.
Inside the December Tracker
- An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market
- Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers
- A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud
Digital Banking-November 2019
Rania Llewellyn, executive vice president of global business payments at Scotiabank, talks about the bank’s revamped three-pronged approach to AI innovation and the challenges of competing for specialists who can apply new solutions
Recent headlines from around the space, including Barclays’ decision to hold off on rolling out a U.S. digital bank
A Deep Dive on how emerging AI-powered data models are supporting the fight against fraud
Digital Banking-October 2019
Michael Bopp, executive vice president and chief customer engagement officer for Synchrony Financial, explains how banks can innovate their AML strategies to ward off fraudsters without sacrificing customers’ experiences
Recent headlines from around the space, including U.S. Bancorp’s acquisition of software firm Talech
A Deep Dive on how U.S. banks are updating their AML strategies to guard against fraud and data attacks
Digital Banking-September 2019
- An interview with Dominic Venturo, executive vice president and chief innovation officer at U.S. Bank, on how FIs can use AI and ML for layered protection against ATOs and synthetic identity fraud
- Recent headlines from around the space, including India-based YES Bank’s recent collaboration with Microsoft on an AI-powered chatbot
- A Deep Dive on how banks are working to reduce fraud in mobile channels, and how advanced learning tools could eventually replace PINs and passwords
Digital Banking-August 2019
An interview with Jamie Warder, head of digital banking at KeyBank, on how challenger banks are pushing legacy players to innovate
Recent headlines from around the space, including why Citibank is completely redesigning its Android mobile app
A Deep Dive on how U.S. legacy banks are working with — and competing against — challenger banks
Digital Banking - July 2019
- An interview with Brian Fricke, chief information security officer at BBVA, on how banks can better use data against increasingly tech-forward fraudsters
- Recent headlines from around the space, including why JPMorgan Chase shuttered Finn, its Gen Z-focused banking app
- A Deep Dive on how AI and automation are affecting digital banking in India
Digital Banking - June 2019
- An interview with Ashley Nagle Eknaian, chief digital strategist and head of Eastern Bank’s Eastern Labs, on how the bank innovates to serve four generations of customers
- Recent headlines from around the space, including why regulators in regions like Singapore are debating the rise of digital-only banks
- A Deep Dive exploring how artificial intelligence, biometrics and other technologies can improve banks’ customer experiences
Digital Banking Tracker May 2019
- An interview with Hisham Salama, executive vice president and head of digital channels for Bank of the West, on customer engagement and the importance of the payments experience
- Recent headlines from around the space, including a new credit card partnership between Goldman Sachs and Apple
- A Deep Dive exploring how banks are crafting customer experiences with as little friction as possible
Digital Banking - April 2019
- Jason Alexander, head of digital platforms for JPMorgan Chase, on how the bank’s mobile strategy has changed in the decade since it first launched its mobile app
- Recent headlines from around the space, including Carbon’s transition to a fully-digital bank in Nigeria
- A Deep Dive exploring how challenger banks are competing against legacy-backed digital solutions in a mobile-first environment
Digital Banking Tracker - March 2019
- Chuck Monroe, head of AI enterprise solutions for Wells Fargo, discusses AI, biometrics and how using such technologies can ward off money laundering and fraud
- Recent headlines from around the space, including news on N26 and its U.S. expansion plans
- A Deep Dive exploring digital banking and how banks are thwarting fraudsters with cutting-edge AML solutions
Digital Banking Tracker - February 2019
- A conversation with Guillermo Francos, president of Argentinian challenger bank Wilobank, and systems director Mariano Durán about the smartphone-based authentication process the bank employs to help unbanked populations quickly access financial services
- Notable recent news from around the space, including the latest developments from challenger banks across the globe
- Rankings of more than 250 top providers from around the space
Digital Banking - January 2019
- An interview with Jeremy Balkin, head of innovation for HSBC, on how banks need both AI and human input to effectively respond to fraudulent activities
- Notable recent news from around the space, including the partnerships among banks and telecoms to crack down on fraud
- Rankings of more than 260 top providers from around the space
