Digital Consumer Onboarding Tracker

Digital Consumer Onboarding Tracker-September 2020

Inside the September Tracker
Digital Consumer Onboarding Tracker
  • An interview with Corey Farris, dean of students for West Virginia University, on how the COVID-19 pandemic is driving universities to digitally onboard students remotely and how this could change the way universities welcome incoming students in the future
  • A look at the latest news and trends in this space, including why Georgetown University is using a mobile app to help authenticate students and how FinTechs such as Curve are tapping biometrics for an added layer of security during digital onboarding
  • A Deep Dive analyzing how the ongoing pandemic is pushing higher education institutions to adopt virtual onboarding tools and the obstacles they are facing in doing so

Digital Consumer Onboarding Tracker-August 2020

Inside the August Tracker
Digital Consumer Onboarding Tracker
  • An interview with Rodrigo Rodríguez, assortment and merchandising regional manager for Latin American eCommerce marketplace Linio, discussing why robust address verification is key to successfully onboarding customers during the COVID-19 pandemic
  • A look at the latest news and trends in this space, including how Bank of Hawaii is tapping upgraded digital onboarding tools to expand the number of customers it can target in new geographies
  • A Deep Dive analyzing how inaccurate address or payment verification can create frustrations on the part of customers, leading to cart abandonment and loss of revenue for merchants

Digital Consumer Onboarding Tracker-July 2020

Inside the July Tracker
Digital Consumer Onboarding Tracker
  • An interview with Colin Wiel, co-founder and chief technology officer of property management firm Mynd, on how innovative self-service onboarding solutions can help power real estate sales
  • A look at the latest news and trends in this space, including how Indian online-only real estate firm NoBroker.com and real estate company Xanadu Realty are utilizing virtual tools to sell properties during the COVID-19 pandemic
  • A Deep Dive examining how the pandemic is impacting the real estate space, including how customers onboard and interact with real estate firms online and what this means for the industry’s future

Digital Consumer Onboarding Tracker-June 2020

Inside the June Tracker
Digital Consumer Onboarding Tracker
  • An interview with Stephen Welling, director of retail banking for Cadence Bank, as well as Thomas Sanderson, its senior vice president and digital channel manager, on how FIs must adapt their mobile onboarding strategies to entice mobile-first customers
  •  A look at the latest news and trends in this space, including how Ecobank Nigeria is using mobile-based onboarding to improve financial inclusion in Nigeria
  • A Deep Dive analyzing how FIs are utilizing selfie-based KYC to facilitate speedier and more secure remote onboarding during the COIVD-19 pandemic

Digital Consumer Onboarding Tracker-May 2020

Inside the May Tracker
Digital Consumer Onboarding Tracker
  • An interview with Jonathan Peacock, founder and CEO of eCommerce sales platform Zibbet, about how automated product categorization and data analytics can help eCommerce platforms create seamless seller onboarding experiences
  •  A look at the latest news and trends in the space, including why Google has updated its Google Shopping guidelines for merchants
  •  A Deep Dive examining how eCommerce platforms are working to protect customers and merchants from increased fraud attempts during the COVID-19 pandemic

Digital Consumer Onboarding Tracker-April 2020

Inside the April Tracker
Digital Consumer Onboarding Tracker
  •  An interview with Patrick Sells, chief innovation officer for digital-first FI Quontic Bank, on how quick identification tools and fresh data sources are essential to fast onboarding experiences
  • A look at the latest news and trends in this space, such as how the Royal Bank of Canada is using biometrics for seamless identity verification
  •  A Deep Dive analyzing how outdated or irrelevant data can create lasting challenges in banks’ online onboarding processes and how FIs are looking to resolve these issues

DIGITAL CONSUMER ONBOARDING - April 2019

Inside the April Tracker
DIGITAL CONSUMER ONBOARDING Tracker
  • An interview with Jennifer Aguiar, vice president of compliance and risk at DraftKings, on the company’s data-driven strategy for keeping customers safe
  • The latest news from around the space, including headlines on Citi’s digital onboarding portal expansion and new details on Mastercard’s universal digital ID initiative
  • A Deep Dive on how online gaming and gambling platforms are leveraging technologies like artificial intelligence to verify customers’ identities while avoiding onboarding frictions

DIGITAL CONSUMER ONBOARDING - March 2019

Inside the March Tracker
DIGITAL CONSUMER ONBOARDING Tracker
  • An interview with Matt Barrie, CEO of Freelancer.com, on leveraging machine learning, live video calls and the marketplace’s userbase to verify freelancers’ identities and keep them safe
  • An in-depth look at Uber and Lyft’s onboarding strategies
  • A Deep Dive into how digital gig marketplaces are working to stand out from competitors by providing smooth, secure onboarding and easy payments

Digital Consumer Onboarding - February 2019

Inside the February Tracker
Digital Consumer Onboarding Tracker
  • An interview with Spencer Knowles, vice president of sales and business development for Massachusetts-based dispensary firm Sira Naturals, on regulatory challenges and patient onboarding in the nascent cannabis industry
  • A look at the most recent news and trends in the digital onboarding space, including how delivery services like Uber Eats are upgrading their verification tools for alcohol or cannabis delivery
  • A Deep Dive on the challenges of age verification in an era where digital onboarding is becoming the norm