Download Innovation Readiness Playbook June 2018

Innovation Readiness Playbook

The Innovation Readiness Playbook, in collaboration with i2c Inc., gauges where banks are on the road to becoming innovators. The Customer Experience and Engagement Edition examines the relationship between their levels of focus on customer engagement and their innovative and commercial performance. The findings in this Playbook are based on the survey responses of 214 U.S. financial institutions (FIs) that were scored from zero to 100 in terms of innovation re

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INSIDE Customer Experience And Engagement


80 percent of top performing FIs plan to focus on consumer engagement initiatives in the next three years

37 percent of consumer engagement-focused FIs report that their latest innovations were successful

36 percent of FIs plan to focus on data analytics in the next three years

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