“Digital first” isn’t a buzzword in financial services any more — it’s reality. Digital accelerated to the forefront amid the COVID-19 pandemic, but it’s become clear as governments lift stay-at-home orders that it’s now many consumers’ preferred way of getting things done. Tom Gandre, chief operating...
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Credit unions have long prided themselves on offering better in-person service, but with lockdowns keeping members from branches, many CUs worry about losing customers to challenger banks with better digital offerings, says Doug Marshall, chief digital and product officer at Washington-based BECU. In the latest...
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The cellphone is an invention; the smartphone is an innovation. That gap between creating something and putting it to ingenious use is where innovation does its magic. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...
Credit union (CU) members tend to be more loyal than their counterparts at big banks, and customer relationships play a more central role for CUs in attracting and maintaining a customer base. Get the Full Story Complete the form to unlock this article and enjoy...
Many consumers in the United States were confident in their financial stability at the end of 2019, but this came to an abrupt halt by the end of 2020’s first quarter when COVID-19 was declared a pandemic. Get the Full Story Complete the form to...
COVID-19 has hit the U.S. economy hard, but few areas were hit harder than small businesses. Roughly 90 percent of them are dubbed “microbusinesses,” which have fewer than 10 employees (and in many cases, just one). In spite of their small size, they play a...
If there’s one thing credit union (CU) members are known for, it’s their loyalty. Since most CUs start life as an economic affinity group of some kind, loyalty is often baked into the business relationship pre-inception. It’s a rare, fair feature in an impersonal business...
