A quick look at the latest edition of the PYMNTS Restaurant Readiness Index strongly drives home the point that consumers are, pardon the pun, starving for innovation when it comes to their experiences at their favorite quick-service restaurants (QSRs). By the numbers, 81 percent of surveyed consumers...
To help its Platinum cardholders book tables at restaurants through their phones, including those that have Michelin stars, American Express plans to roll out a reservation service that will be reportedly similar to OpenTable. The offering will arrive in the U.K. this fall before coming...
Food for thought: Quick service isn’t just for fast food. When it comes to the need for speed, transactions done with haste, and conveniently so, are key for food-focused firms of all shapes and sizes, from food trucks to five-star steakhouses. Get the Full Story...
To drive investment in R&D, recruiting and expansion, Toast announced on Tuesday (July 10) that it has raised $115 million in Series D funding. The funding round, which was led by funds and accounts advised by T. Rowe Price Associates, Inc., values the restaurant management...
Olo and Punchh, two of the leading names in mobile order ahead, have joined forces on a new mobile ordering app for the fresh Asian fast-casual franchise Teriyaki Madness. By scrolling the digital menu incorporated by Olo, guests can order bowls and plates through the...
For restaurants, participating in a delivery marketplace can be a double-edged sword. Delivery aggregator apps can drive volume, but they do little for loyalty or brand awareness, and the benefits are not always worth the costs to the business in terms of implementation and fees....
McDonald’s has not had an easy road. It had to continually rebrand itself to keep up with changing consumer sensibilities around health. It has also had to shift strategies to keep up with competition from other QSRs — which is no longer just about the...
The restaurant industry has seen its share of futuristic innovations and bots, particularly in the fast-casual and quick service restaurant (QSR) spaces. Spyce is the latest to launch one of its own: A fully robotic kitchen that enables the bowl-based restaurant to fit into a...
There isn’t much separating the best from the rest when it comes to QSR innovation – except when it comes to in-store payments. Research inside the latest Restaurant Readiness Index reveals 57 percent of top QSRs accept contactless payments and 43 percent accept QR codes,...
