Tech-Enabled Revenue Cycle: Unlocking Efficiency and Patient-Centricity

PYMNTS sits down with Adam Keck, senior vice president overseeing Managed Services Solutions at Fifth Third Bank, and Traci Barney, revenue-cycle systems administrator at OrthoAlliance, to examine how automation and better data can speed reimbursements and improve the patient payment experience. The conversation will explore practical gains in cash posting, denial prevention and staff productivity, and how banks and fintechs are teaming up with providers to modernize billing, streamline back-office work and reduce costs. Keck will discuss the role of financial institutions in embedding payments into clinical and administrative systems, while Barney will share front-line lessons from bringing billing in-house and aligning IT with revenue-cycle teams to boost accuracy, transparency and patient trust.