Many QSRs are turning to promotions to boost mobile ordering, but must also prevent dishonest consumers from redeeming single-use offers more than one time. In this month’s Mobile Order-Ahead Tracker, Mandy Shaw, CEO of fast casual chain Blaze Pizza, explains how combining scenario planning with...
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Hungry people universally agree that having delicious food delivered hot to your home is a beautiful thing. It’s also a tasty enticement for a cybercrook to let you buy them dinner, too, and maybe a flat-screen or a Rolex down the line, if the scam...
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Restaurant delivery-app downloads have spiked 50 percent since the pandemic’s onset, but with it comes the increased risk of fraud, says Eric Bevins, director of operations services at fast casual chain Portillo’s. In this month’s Mobile Order-Ahead Tracker, Bevins dishes on how taking an end-to-end...
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With the National Restaurant Association projecting up to $240 billion in losses by the end of 2020 and millions of restaurant jobs gone, along with their former workplaces, a nation mourns our glorious gastronomic past. There’s rebirth already, happily. It has upsides and downsides. Get...
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Offering fast and seamless mobile apps with integrated loyalty programs was once enough for quick-service restaurants to ace the mobile ordering experience. But QSRs must go the extra mile during the pandemic to build loyal customer bases with value-added personalized services, says Zipporah Allen, vice...
