Mobile Order-Ahead Tracker

Mobile Order-Ahead - September 2020

Inside the September Tracker
Mobile Order Ahead
  • An interview with Mandy Shaw, CEO of Blaze Pizza, on how the fast casual pizza chain works proactively to prevent friendly fraud and mobile order promotion abuse
  • The latest mobile order-ahead developments, including how Panera Bread teamed up with Google to enhance its digital customer ordering experience and Taco Bell’s recent unveiling of its new Go Mobile restaurant concept merging physical and digital experiences
  • A Deep Dive examining the growth of app-based friendly fraud and what tools can be used to identify and mitigate it

Mobile Order-Ahead - August 2020

Inside the August Tracker
Mobile Order Ahead
  • An interview with Eric Bevins, director of operations services for Chicago-based fast casual restaurant chain Portillo’s, on its decision to launch a ghost kitchen, its rollout of a self-delivery program and how it is securing its in-house ordering system
  • The latest mobile order-ahead developments, including California’s decision to cap third-party food delivery fees and a new Uber Eats map feature that shows which restaurants take pickup orders
  • A Deep Dive analyzing how the expanding use of third-party delivery apps is causing an uptick in fraud and how restaurants are deploying AI-based solutions to safeguard

Mobile Order-Ahead - June 2020

Inside the June Tracker
Mobile Order-Ahead Tracker
  • An interview with Scott Lawton, co-founder of bartaco, about how QSRs’ mobile order-ahead efforts are negatively impacted by fake online reviews
  • The latest mobile order-ahead developments, including the gradual reopening of restaurants in many states and the emerging trend of phishing websites masquerading as QSR ordering portals
  • A Deep Dive analyzing the threats fake reviews and social media fraud pose to restaurants and how these issues can be solved

Mobile Order-Ahead - May 2020

Inside the May Tracker
Mobile Order-Ahead Tracker
  • An interview with Michael Mohammed, CEO of Chronic Tacos, on how QSRs are confronting the dual challenges of digital fraud and competition from third-party ordering apps amid the COVID-19 pandemic
  • The latest mobile order-ahead developments, including an antitrust lawsuit against four third-party ordering apps and a new taxi-based meal delivery service in a small Wisconsin city
  • A Deep Dive analyzing the flaws in manual review and static rules-based fraud prevention systems, and how using AI and machine learning can improve them

Mobile Order-Ahead - April 2020

Inside the April Tracker
Mobile Order-Ahead Tracker
  • An interview with Gail Taggart, CEO of LYFE Kitchen, about how the Illinois-based QSR chain is fighting the dual threats of COVID-19 and account takeover fraud
  • The latest mobile order-ahead developments, including Uber Eats’ and DoorDash’s efforts to help restaurants by dropping fees during the pandemic
  • A Deep Dive analyzing how QSRs and app developers are leveraging multifactor authentication and AI to prevent account takeover fraud

Mobile Order-Ahead - March 2020

Inside the March Tracker
Mobile Order-Ahead Tracker
  • An interview with Adam Fox, director of digital experience and media for Mexican fast-casual chain Qdoba, on how the QSR ensured a smooth data migration process for its recently overhauled rewards program and mobile ordering system
  • The latest mobile order-ahead developments, including the devastating effects of COVID-19 on China’s mobile order-ahead industry
  • A Deep Dive analyzing fraudsters’ use of social engineering fraud and how QSRs are leveraging two-factor authentication to fight it

Mobile Order-Ahead - February 2020

Inside the February Tracker
Mobile Order-Ahead Tracker
  • An interview with Whitney French, director of digital marketing for P.F. Chang’s, about how the company’s multilayered approach to protecting its proprietary mobile app, including encryption, tokenization and multifactor authentication
  • The latest mobile order-ahead developments, including a new collaboration between Florida supermarket chain Publix and grocery delivery app Instacart
  • A Deep Dive exploring effective AI solutions fighting credential stuffing and account takeovers

Mobile Order-Ahead - January 2020

Inside the January Tracker
Mobile Order-Ahead Tracker
  • An interview with Christopher Thomas-Moore, Domino’s vice president of global eCommerce and digital marketing, about the chain’s mobile app and how customer feedback shaped its features

    The latest mobile order-ahead developments, including a customer preference shift to vegetarian and health-conscious food items

  • A Deep Dive analyzing coupon fraud and why digital discounts may not be immune to it

Mobile Order-Ahead - December 2019

Inside the December Tracker
Mobile Order-Ahead Tracker
  • An interview with Caroline Larson, senior director of marketing at Caribou Coffee, on the national chain’s efforts to compete with industry heavyweights by basing its mobile and loyalty innovations on customer feedback
  • The latest mobile order-ahead developments, including a new pickup option from Deliveroo
  • A Deep Dive analyzing customer chargebacks and why restaurants are struggling to curb them

Mobile Order-Ahead - November 2019

Inside the November Tracker
Mobile Order-Ahead Tracker
  • An interview with Dan Wheeler, Wahlburgers’ senior vice president of marketing and innovation, on how the QSR balances security and seamlessness to secure its recently launched WahlClub loyalty program
  • The latest mobile order-ahead developments, including a new dine-in mobile ordering option from Chick-fil-A
  • A Deep Dive analyzing the many methods of gift card fraud, its effects and how QSRs are working to stop fraudsters from taking advantage

Mobile Order-Ahead - October 2019

Inside the October Tracker
Mobile Order-Ahead Tracker
  • An interview with Dustin Hemesath, co-founder and national sales manager of FanFood, about the security and logistical challenges of providing mobile concessions ordering to sports venues
  • The latest mobile order-ahead developments, including a DoorDash data breach that compromised 4.9 million accounts
  • A Deep Dive analyzing the growing threat of friendly fraud and how QSRs and app developers are working to fight back

Mobile Order-Ahead Tracker - September 2019

Inside the September Tracker
Mobile Order-Ahead Tracker
  • An interview with Stephanie Meltzer-Paul, Dunkin’s vice president of digital and loyalty marketing, on how the coffee giant leverages its AI-powered DD Perks rewards program for data insights and member engagement
  • The latest mobile order-ahead developments, including why restaurants are feuding with Yelp and Grubhub
  • A Deep Dive analyzing the rise of AI applications among QSRs for both customer-facing roles and back-of-house operations

Mobile Order-Ahead - August 2019

Inside the August Tracker
Mobile Order-Ahead Tracker
  • An interview with Curt Garner, Chipotle’s chief technology officer, on the QSR’s new rewards program and how it safeguards customers from fraudsters
  • The latest mobile order-ahead developments, including member milestones for Starbucks and Dunkin’
  • A Deep Dive analyzing how fraudsters and hackers target reward programs, and how QSRs and app developers can bolster their defenses

Mobile Order-Ahead - July 2019

Inside the July Tracker
Mobile Order-Ahead Tracker
  • An interview with Nick and Brenden Martin, co-founders of Joe Coffee, about the challenges independent coffee shops face in competing with nationwide chains and offering mobile order-ahead options
  • The latest mobile order-ahead developments, including new dine-in options, partnerships with payments providers and third-party ordering apps
  • A Deep Dive analyzing how QSRs and third-party developers are leveraging voice assistants for mobile ordering

Mobile Order-Ahead - June 2019

Inside the June Tracker
Mobile Order-Ahead Tracker
  • An interview with Ray Reddy, co-founder of Ritual, about how the app helps independent restaurants compete with large QSR chains
  • The latest mobile order-ahead developments, including international rewards programs’ expansions, vehicle integrations and security concerns
  • A Deep Dive analyzing how fraudsters continually threaten the mobile order-ahead industry

Mobile Order-Ahead Tracker - May 2019

INSIDE THE MAY TRACKER
Mobile Order-Ahead Tracker
  • An interview with Kevin Blesy, head of strategy for &pizza, about how the restaurant went about developing a unique, secure and functional mobile ordering experience
  • The latest mobile order-ahead developments, including updates to rewards programs, recent fraud attacks and industry milestones
  • A Deep Dive analyzing how AI is improving the functionality of mobile order-ahead apps

Mobile Order-Ahead - April 2019

INSIDE THE APRIL TRACKER
Mobile Order-Ahead Tracker
  • An interview with Brent Feldman and Austin Brinsom of B.GOOD on lessons the fast-casual eatery has learned from six years of customer feedback on its mobile app and rewards program
  • The latest mobile order-ahead developments including rewards programs, milestones and demand at Coachella
  • A Deep Dive analyzing the multitude of fraud attempts and other attacks mobile order-ahead apps face daily

Mobile Order-Ahead - March 2019

Inside The March Tracker
Mobile Order-Ahead Tracker
  • An interview with Arslan Sharif, global digital and loyalty director for Costa Coffee, on how the U.K. brand is using mobile order-ahead and home delivery to compete against monoliths like Starbucks
  • A look at the recent news and trends, including how digital platforms like Uber Eats are responding to increased mobile ordering space competition
  • A Deep Dive analyzing the mobile order integrations QSRs are facing as they attempt to gain and retain consumers on their digital platforms and apps

Mobile Order-Ahead - February 2019

Inside the February Tracker
Mobile Order-Ahead Tracker
  • Noble’s CEO, Varun Pathak, and its chief operating officer, Matt Draper, discuss bringing mobile order-ahead concessions to theaters and event venues and selling alcoholic drinks safely and securely
  • A look at the news and trends surrounding mobile order-ahead, including how Starbucks managed to grow its mobile rewards membership by 14 percent during Q1 2019
  • A Deep Dive on mobile ordering and the way it’s changing the in-house QSR experience for both diners and brands

MOBILE ORDER-AHEAD - January 2019

INSIDE THE JANUARY TRACKER
MOBILE ORDER-AHEAD Tracker
  • An interview with Food for All’s Sabine Valenga, chief marketing officer and co-founder, and Victor Carreño, co-founder and chief technology officer, about how the startup fights fraud and keeps payments secure by monitoring suspicious activities
  • Notable news and trends from around the space, including Shake Shack’s app redesign and BJ’s Restaurant and Brewhouse’s order-ahead for table-service pilot
  • A directory with profiles of the top mobile order-ahead apps