Amidst all the changes that have taken place over the last 18 months during the digital shift, one institution stands out from the rest: the grocery store. While consumers have been willing to forgo shopping at other physical retail outlets, the brick-and-mortar grocery store remains...
Free coffee is a tried-and-true perk, and American Express is leveraging consumers’ desire for that morning boost to drive signups. On Wednesday (Nov. 3), the company announced its new MyPanera+ Coffee Subscription Benefit, through which anyone who signs up for a consumer or corporate card...
On a call with analysts on Thursday (Oct. 28), Starbucks’ President and CEO Kevin Johnson shared an upcoming change to Starbucks’ loyalty program that could transform the way rewards function across the restaurant industry: linking the coffeehouse’s loyalty program to other brands’ rewards. Get the...
About four months after the nationwide rollout of MyMcDonald’s Rewards, the quick-service restaurant (QSR) giant is seeing a bump in customer frequency where the program is available. Still, as the company’s President and CEO Chris Kempczinski told analysts on a Wednesday (Oct. 27) call discussing...
Sweetgreen may be making major investments in digitizing its restaurants, but for a restaurant chain so focused on technology, it has made some odd choices when it comes to one of the most significant digital drivers of revenue: loyalty rewards. Get the Full Story Complete...
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Unified wellness platform Paceline on Wednesday (Oct. 20) launched the Paceline Card, which ties together credit card rewards and physical activity that’s tracked by an Apple Watch. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...
The digital-first food ordering habits that consumers have acquired since the pandemic have fundamentally changed the restaurant industry. A single touchpoint in a much broader, decentralized and digital-first ecosystem is at the center of consumers’ dining experiences. Gaining a competitive edge in this new format...
Restaurant rewards are increasingly becoming the norm for quick-service restaurants (QSRs). In the past month alone, Focus Brands-owned bakery giant Cinnabon launched its Cinnabon Rewards program, California-based Mexican-style QSR Del Taco launched its Del Yeah! rewards app, and McDonald’s expanded its MyMcDonald’s Rewards program to...
