Remote Payments

The 2020 Remote Payments Study examines survey response data from 3,477 US consumers to learn how their reliance on digital versus brick-and-mortar commerce has shifted in the wake of the COVID-19 pandemic. Our research also showcases how consumers’ connected devices usage reflects their rapidly-evolving financial needs amidst a new economic reality.

Inside the April study:

  • 24.7 percent: Year-over-year increase in the portion of shopping for and buying food via digital channels
  • 38.5 percent: Share of consumers who shopped and paid for their most recent purchase online who earned more than $100,000 per year
  • 53.3 percent: Portion of all consumers who used their mobiles devices to help them complete their most recent purchases