Mastercard - One-Stop Bill Pay Playbook - December 2022 - Learn more about frequent pain points in the billing process and why many billing and payments executives are interested in one-stop bill pay solutions

One-Stop Bill Pay Playbook: Executive Views On Third-Party Bill Payment Solutions

Can One-Stop Solutions Ease Execs’ Bill Payments Pain?

Nearly one-third of billing and collections executives are not fully satisfied with their organizations’ current bill payments ecosystem. For this edition of “The One-Stop Bill Pay Playbook,” a PYMNTS  and Mastercard collaboration, we surveyed 400 executives to explore the current status of the bill payments space — and detail the help that could soon be on the way.

Inside the December Playbook

  • 41%: Portion of firms with less than $10M in annual revenue that identify a lack of payment options as bill-payers’ top recurring complaint
  • 68%: Share of billing executives polled who expect their companies to implement payments-related innovations within the next year
  • 35%: Portion of billing executives who cite bill-payer convenience as the primary reason for their interest in offering one-stop bill payment solutions

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