Cover for the PYMNTS Intelligence and Trulioo May 2026 Digital Identity Framework Report. PYMNTS Intelligence reports on how KYC/KYB ownership affects fraud losses, verification costs and market growth.

Why the DIY KYC Model Is Facing a Fraud Reality Check

Built or Bought: How KYC/KYB Ownership Shapes Risk, Cost and Growth

PYMNTS surveyed 350 companies to examine how they manage KYC and KYB, and how those choices affect fraud losses, verification costs and growth. The findings show that more control does not always mean more protection, especially as automated threats put identity systems under increased pressure.

Download “Built or Bought: How KYC/KYB Ownership Shapes Risk, Cost and Growth,” a collaboration between PYMNTS Intelligence and Trulioo.

Inside the May Report

  • Firms that manage identity checks in-house often see more threats but struggle to stop losses. Internal teams reported the highest threat-to-loss rate.
  • Verification costs vary by identity verification ownership model. Internal teams spend more than twice as much per KYC and KYB review as external teams.
  • No one model solves every problem. External teams report fewer losses but are more likely to say their existing identity systems limit entry into new markets.

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    Digital Identity Framework