FIS - Payments And Credentials Vaults The Trust Factor - February 2023 - Discover what consumers have to say about their experience with payment and credentials vaults and what entities they would trust to run one

The Trust Factor

Online Marketplaces or Banks? Consumers Torn on Trusted Keeper of Secure Payments Credentials 

Consumer interest in using digital payments credentials vaults depends on who they trust with the keys, with more than half seeking vault options from their preferred online marketplaces or personal banks, according to “Payments and Credentials Vaults: The Trust Factor,” a collaboration with FIS, a new study of 2,180 consumers asked who they’d trust to keep stored payment credentials secure.

Inside the February Report

  • 71%: Share of consumers with difficulty tracking stored credentials who consider updates crucial
  • 8%: Increase in the share of consumers who trust non-FIs to provide vault services
  • 92%: Share of consumers at least somewhat likely to let marketplaces access their vault

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    Payments and Credentials Vaults Report