The FI’s Guide To Improving Digital Onboarding: Understanding How Consumers Want To Access Banking Services

The FI’s Guide To Improving Digital Onboarding: Understanding How Consumers Want To Access Banking Services

“The FIs Guide to Improving Digital Onboarding: Understanding How Consumers Want To Access Banking Services” highlights key findings from a survey of more than 2,000 U.S. consumers who recently opened accounts to examine customers’ continuing shifts to digital banking. This edition reveals how explaining biometric-based identity verification tools and the benefits they offer when onboarding new customers can go a long way toward retaining their business.

A PYMNTS and Mitek collaboration

Inside the September Study

  • 57%: Share of consumers who had already interacted digitally with their FIs and have increased their use of digital channels
  • 70%: Portion of consumers who do not mind providing standard personal information to their financial institutions
  • 64%: Share of consumers who would be more comfortable providing personal information if they knew it would not be shared with third parties

    By completing this form, you agree to receive marketing communications from PYMNTS and consent to the sharing of your information with our sponsors, where applicable, in accordance with our Privacy Policy and Terms and Conditions. Sponsors may use this information to contact you directly. You may update your preferences or withdraw your consent at any time.

    to our daily newsletter, PYMNTS Today.

    Digital Identity Report