The New User Experience: Tracking The Consumerization Of B2B Payments February 2022 - Discover how banks aim to consumerism their B2B clients' payment experiences by relieving their invoicing and cash flow pains

The New User Experience: Tracking The Consumerization Of B2B Payments

Report: How 311 FIs Are Using Technology to Fix B2B Invoicing, Cash Flow Frictions

Most banks want to do better at easing their business clients’ payment pain points, and two-thirds are very willing to adopt technologies that can help. The New User Experience: Tracking The Consumerization Of B2B Payments, a PYMNTS and FIS collaboration, surveyed 311 financial institution executives to learn why addressing their invoicing and real-time cash flow management problems is at the top of their to-do lists.

Inside the February Report

  • 42%: Portion of FIs that consider invoice reconciliation to be an important problem for corporate clients paying suppliers
  • 65%: Share of FIs serving cross-border payments providers that offer supplier payment portals
  • 66%: Portion of FIs that believe the ability to offer digital payment solutions is highly important to their clients

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