Authenticated Payments
Why Two-Thirds Of Digital Banking Customers Abandon Sign-Up
Here’s a data point. Clunky onboarding practices prevent 63 percent of digital banking applicants from completing sign-up. In the “Payments Report,” a PYMNTS and LoginID collaboration, Fremont Bank’s Vivian Yeung explains the role that proactively analyzing customer drop-off points plays in streamlining onboarding.
Inside the June Report
- An interview with Vivian Yeung, executive vice president of digital and technology at Fremont Bank, on tackling digital banking onboarding pain points using proactive analysis
- The latest authenticated payment developments, including how credential stuffing attempts have risen over the past year and why 10 percent of consumers would rather get a root canal than create unique passwords for all of their online accounts
- A Deep Dive examining how biometrics and identity document scanning technology can help banks take some of the sting out of customer onboarding
