Digital Banking

Digital Banking

Inside N26’s Strategy to Win US Customers

In the latest “Digital Banking Tracker®,” a collaboration with Feedzai, PYMNTS examines how the digital banking world is rapidly changing, along with the innovative tools and technologies that banks of various levels and experience are using to keep customers interested in their products over those of competitors.

Inside the December Tracker

  • An interview with Nicolas Kopp, CEO of German challenger bank N26, on how the FI revamped its customer service strategy as it expanded into the competitive U.S. market
  • Recent headlines from around the space, including mobile app upgrades by NatWest and Bank of America to retain consumers
  • A Deep Dive analyzing the technology gap between legacy banks and challenger banks as well as how each can work to close out fraud

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    Digital Banking