Digital Consumer Onboarding

Digital Consumer Onboarding

Digital Onboarding Solves Insurance Providers’ Duplicate Data Problem

The “Digital Consumer Onboarding Tracker®,” a PYMNTS and Melissa collaboration, covers the most recent news and trends in the onboarding ecosystem.

Inside the February Tracker

  • An interview with James McKeown, vice president of customer experience and mobility at Selective Insurance Group Inc., on how pairing data management systems and robust customer service helps insurance providers reduce contact duplication
  • Recent headlines from the digital consumer onboarding space, including how the proliferation of duplicate data can indicate synthetic identity fraud and how more financial services firms are tapping biometrics to onboard customers
  • A Deep Dive examining how eliminating duplicate customer contact data from the point of onboarding can streamline shipping and improve services

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    Digital Consumer Onboarding