Cover for the PYMNTS and The Clearing House April 2023 Tracker "Real-Time Payments: Leveraging Instant Payments to Improve Bill Pay"

Real-Time Payments Gives Consumers Better Way to Manage Paying Bills

Leveraging Instant Payments to Improve Bill Pay

Consumers are eager to banish the uncertainty of legacy bill payment processes, Conduent’s Kathy Mertes explains, adding that real-time payments offers consumers a more accurate view of their financial circumstances. Read more in the “Real-Time Payments Tracker®,” a collaboration with The Clearing House.

Inside the April Tracker

  • Kathy Mertes, vice president and executive leader for digital payments at Conduent, discusses how real-time payments can solve common bill pay challenges.
  • Real-time payments could be a critical tool in streamlining payments and AR processes in bill pay.
  • The high cost of bill payment is consumers’ top challenge, reported by 27% of digital payers, followed by inconvenience and lack of features.

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