Digital Consumer Report

Digital Consumer

The Digital Consumer Report, a Samsung Pay collaboration, aims to illuminate AI and machine learning’s role in transforming how consumers and merchants think about customer service in the retail sector. Our analysts dug deep into some of the world’s most innovative companies to learn how real-life merchants use advanced technologies to deepen their customer relationships and optimize their operations.

Digital Consumer – OCTOBER 2018


$13 billion: Projected size of the global AR market by 2023

50%: Increase in Lowe’s conversion rates after introducing AR

53%: Share of consumers interested in using AR in the next six months

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