The Digital Consumer Report, a Samsung Pay collaboration, aims to illuminate the role of artificial intelligence and machine learning in transforming how consumers and merchants think about customer service in the retail sector. Our analysts dug deep into some of the world’s most innovative companies to see how real-life merchants use advanced technologies to deepen their customer relationships and optimize their operations.
Inside the February Report
• More than 50 percent of consumers now shop contextually
• Approximately 1 billion devices now support Google Assistant
• Tyler Cooper, CEO of TheTake.AI, talks about what’s slowing contextual commerce’s growth and how AI can speed it up