Studies Archive

MAIN STREET HEALTH Q4 2022: SMBS BRACE FOR A RECESSION

SMBs

Inside The December 2022 Report

11%: Portion of SMBs that lowered costs to combat inflation’s effects
55%: Share of SMBs selling mainly online that expect 2022 revenues to increase
38%: Portion of professional services firms that say they are concerned about the uncertain economic landscape

GLOBAL RISK MANAGEMENT: AN INNOVATOR'S GUIDE

Banking

Inside The December 2022 Report

Capture: Create or access a system to monitor all transaction data for noncompliance risks
Analyze: Create or access a tool that monitors for potential noncompliance issues
Distribute: Ensure that compliance-related insights inform payments strategy decisions

Editions:

April 2023 | March 2023 | February 2023 | October 2022 | June 2022

CONSUMERS SEE UNIFIED PLATFORMS AS KEY TO BETTER HEALTH

Healthcare

Inside The December 2022 Report

50%: Portion of urban consumers who are highly interested in using a unified healthcare platform
42%: Share of rural consumers who are highly interested in using a unified healthcare platform
18%: Portion of consumers who say having to use multiple digital platforms is their biggest problem when accessing medical services

Editions:

May 2023 | February 2023

HOLIDAY SHOPPING 2022: DEAL OR NO DEAL

Shopping

Inside The December 2022 Report

25%: Share of low-income consumers planning to skip holiday shopping this year
50%: Share of holiday shoppers spending less this year because they have less disposable income
98M: Number of consumers planning to finance holiday purchases

Editions:

November 2023 | October 2023 | November 2022 | December 2021 | January 2021

IN IT FOR THE LONG HAUL

Consumer Finance

Inside The December 2022 Report

72%: Share of consumers who are very or extremely worried about the U.S. economic situation
4%: Portion of baby boomers and seniors who believe the economy will stabilize within the next six months
24%: Share of baby boomers and seniors who believe the economy will take more than two years to stabilize

Editions:

THE NEW PAYMENTS STRATEGY EVOLUTION

Retail

Inside The December 2022 Report

52%: Share of U.S. retailers that accept or plan to accept real-time payments in the next three years
56%: Portion of U.K. retailers that accept real-time payments or have plans to adopt the feature in the next three years.
43%: Share of U.K. retailers that plan to improve or add real-time payments in the next three years

Editions:

THE EMERGING APAC OPPORTUNITY: LOCAL PAYMENT METHODS

Cross Border Commerce

Inside The December 2022 Report

40%: Share of international eTailers planning APAC expansion in the next three years
33%: Portion of merchants that believe lackluster localization is exacerbating cart abandonment rates
13%: Share of international eTailers accepting local APAC wallets

Editions:

October 2022 | August 2022

THE GENDER DIVIDE

Connected Economy

Inside The November 2022 Report

67M: Number of men who recently placed online restaurant orders online
55%: Share of women with children who order groceries via same-day delivery
28%: Portion of women who recently ordered groceries online via same-day delivery app

Editions:

IMPROVING FINANCIAL PERFORMANCE: THE SPEED OF SPEND MANAGEMENT SYSTEM ADOPTION

Accounts Payable

Inside The November 2022 Report

76%: Share of project management SaaS firms that report their AP teams can learn and start using new software in two weeks
90%: Share of SaaS firm’s with 100 to 500 employees that need up to one month to integrate new software into an existing AP system
80%: Share of content management system firms without an automated non-payroll spend management system that are highly interested in using one

Editions:

November 2022 | November 2022 | October 2022 | September 2022

WHY CONSUMERS ARE TRYING DIGITAL WALLETS

Payments Innovation

Inside The November 2022 Report

56%: Portion of consumers annually earning more than $100K who used a new-to-them payment method in the last year
48%: Share of consumers who say ease of use is important in their decision to use a new payment method
39%: Share of consumers who adopted a new payment method in the past year and say merchant acceptance is an important factor in their choice

Editions:

May 2023 | April 2023 | November 2022

BLACK FRIDAY 2022: HIGH PRICES RESHAPE HOLIDAY SHOPPING HABITS

Shopping

Inside The November 2022 Report

56M: Number of consumers opting out of holiday shopping entirely in 2022
50%: Share of Black Friday purchases consumers financed using credit, loans or BNPL
25%: Portion of Black Friday shoppers who shopped both online and in-store

Editions:

November 2023 | October 2023 | December 2022 | December 2021 | January 2021

THE 2022 RESTAURANT DIGITAL DIVIDE: TURNING FIRST-TIME DINERS INTO LOYAL CUSTOMERS

Restaurant innovation

Inside The November 2022 Report

40%: Share of customers who tried a restaurant for the first time in late September/early October who dined at an independently owned, table-service eatery
52%: Portion of diners who ate at just one restaurant for the first time in late September/early October and chose an independently owned eatery with table service
34%: Share of consumers who try new places several times each month and choose independent restaurants with table service

Editions:

December 2022 | October 2022 | September 2022

CONNECTED WELLNESS: TRACKING THE RISE OF HEALTH-TRACKING TECHNOLOGY

Healthcare

Inside The November 2022 Report

50M: Number of U.S. consumers who own an Apple Watch
63%: Share of urban consumers using health-tracking devices or apps
10%: Portion of consumers who use health-monitoring apps monthly

Editions:

THE POWER OF OPEN-LOOP P2P PAYMENTS

Money Mobility

Inside The November 2022 Report

What is a closed-loop system? A closed-loop system requires the sender and recipient to use the same payment platform.
What is an open-loop system? An open-loop system allows the sender and receiver to exchange funds across all systems.
Key open-loop benefits: Open-loop systems offer user-defined choice, frictionless delivery, and regulatory compliance.

Editions:

March 2023 | July 2022 | June 2022 | April 2022 | March 2022

THE FINTECH FRAUD RIPPLE EFFECT

Money Mobility

Inside The November 2022 Report

47%: Share of FinTechs that consider fraud to be their most pressing challenge
74%: Portion of FinTechs saying that their lack of payment options adds friction to the user experience
49%: Share of FinTechs that offer instant payments to digital wallets

Editions:

July 2023 | October 2022

IMPROVING FINANCIAL PERFORMANCE: CHALLENGES DRIVING SPEND MANAGEMENT SYSTEM ADOPTION

Accounts Payable

Inside The November 2022 Report

40%: Share of firms without a spend management system have experienced difficulties accessing real-time data
32%: Share of all SaaS firms that cite lost expense receipts as a key challenge
62%: Share of firms facing difficulties around lost expense receipts that are interested in using a spend management system and very or extremely willing to pay for one

Editions:

November 2022 | November 2022 | October 2022 | September 2022

NEW REALITY CHECK: THE PAYCHECK-TO-PAYCHECK REPORT: THE HOLIDAY SHOPPING EDITION

Consumer Finance

Inside The November 2022 Report

40%: Share of consumers not living paycheck to paycheck in October
42%: Average share of purchases bridge millennials, millennials and Gen Z consumers plan to finance this holiday season
87%: Share of consumers who prefer to use credit cards for their 2022 holiday shopping and pay the balance off over time

Editions:

SUBSCRIPTION COMMERCE CONVERSION INDEX: SUBSCRIBERS SEEK AFFORDABILITY AND CONVENIENCE

Subscription Commerce

Inside The November 2022 Report

76%: Share of subscribers very or extremely likely to cancel a subscription who will do so based on savings offered by subscription over outright purchase
90%: Portion of consumers very or extremely likely to add a subscription who see free-to-subscribe plans as important to their choice
34%: Share of consumers canceling subscriptions due to a desire to reduce expenses

Editions:

MAIN STREET INDEX Q3 2022: THE POST-PANDEMIC STATE OF PLAY FOR MAIN STREET BUSINESSES

SMBs

Inside The November 2022 Report

13%: Growth among Main Street professional services SMBs from Q4 2019
9%: Increase in wages from Q4 2019 to Q3 2022
35%: The annualized rate of economic activity contraction experienced by Main Street SMBs in Q2 2020

Editions:

DIGITIZATION STRATEGIES: HOW CFOS ARE PRIORITIZING DIGITAL PAYMENTS TO MAXIMIZE EFFICIENCY

Digital Payments

Inside The November 2022 Report

48%: Portion of companies that invested in fraud prevention and risk management applications to help maintain business operations amid the pandemic
44%: Share of companies that abandoned the investments in working capital and credit digital solutions they made to continue operating during the pandemic’s early stages
80%: Portion of CFOs say inflation is influencing their expectation that a recession is imminent

Editions:

THE ONE-STOP BILL PAY REPORT: BEYOND THE BILLING STATUS QUO

Consumer Payments

Inside The November 2022 Report

57%: Share of bill-payers at least somewhat interested in switching to a one-stop bill pay solution
33%: Portion of bill-payers very or extremely interested in swapping their current payment channels for a one-stop solution
54%: Share of bill-payers who cite simplified bill tracking as a reason for their interest in a one-stop bill payment solution

Editions:

February 2023 | January 2023 | December 2022

HOW WE PAY DIGITALLY: STORED CREDENTIALS EDITION

Digital Payments

Inside The November 2022 Report

52%: Share of online consumers who made an online purchase in the last 30 days and used stored debit card credentials to pay
60%: Portion of online consumers who store payment information on merchants’ websites and apps
46%: Share of online customers who use browsers to store and populate payment credentials

Editions:

December 2023 | September 2021

CONSUMER INFLATION SENTIMENT: INFLATION'S LONG CONSUMER SPENDING SHADOW

Consumer Finance

Inside The November 2022 Report

68%: Share of Gen X consumers who believe the U.S. is likely to enter a recession
45%: Share of Americans who say difficulty paying bills has soured their outlook on the future
88%: Share of rural Americans who have noticed an increase in gas prices

Editions:

MEETING THE DEMAND FOR CROSS-BORDER HIRING: CHALLENGES IN INTERNATIONAL WORKFORCE PAYMENT AND MANAGEMENT

Payroll

Inside The November 2022 Report

18%: Share of firms facing three challenges paying international workers that are highly interested in innovating cross-border payment methods
20%: Share of U.S. and U.K. firms surveyed that have not experienced challenges in paying overseas workers
25%: Share of organizations facing four or five challenges when managing or paying international workers that have increased the share of such workers in the last year

Editions:

September 2022 | August 2022 | May 2022

IMPROVING FINANCIAL PERFORMANCE: TAKING ADVANTAGE OF EARLY PAYMENTS DISCOUNTS

Accounts Payable

Inside The November 2022 Report

27%: Share of firms already using a spend management system that have been offered early payment discounts for more than 10% of their payments to suppliers in the last 12 months all the time
38%: Share of large firms that have taken advantage of all early payment discounts offered by suppliers in the last 12 months all the time
47%: Share of firms that do not use a spend management system that experienced errors in processing for more than 10% of payments

Editions:

November 2022 | November 2022 | October 2022 | September 2022

THE DIGITAL WALLET MANDATE: SECURE BILL PAY BEYOND THE IN-STORE POINT OF SALE

Mobile Wallets

Inside The November 2022 Report

46%: Share of mobile wallet users who use them to make P2P payments
32%: Portion of consumers who use mobile wallets to pay bills who cite security as the reason
76%: Share of consumers who use mobile wallets to pay bills who cite speed and convenience as the reason

Editions:

NEW WAYS TO PAY: ALIGNING CONSUMER AND MERCHANT PAYMENTS PREFERENCES

Payments Innovation

Inside The November 2022 Report

26%: Share of consumers who are reluctant to use online bank transfers due to lack of a rewards program
21%: Portion of consumers who know what online bank transfers are but have not used them
39%: Share of consumers who avoid using online bank transfers due to security concerns

Editions:

May 2023 | April 2023 | November 2022

THE RISE OF MOBILE ECOMMERCE

Consumer Finance

Inside The November 2022 Report

5.4%: Share of groceries purchased from consumers’ computers
9.8%: Portion of groceries purchased with mobile devices
70%: Share of non-grocery items purchased at the store

Editions:

THE WHO'S WHO OF THE DIGITAL SOCIAL SCENE

Connected Economy

Inside The October 2022 Report

27%: Share of consumers chatting online via messaging apps every day
55%: How much likelier women are than men to browse social media every day
54%: Share of consumers living paycheck to paycheck with issues paying monthly bills who socialize online

Editions:

THE BATTLE FOR CONSUMER RETAIL SPEND: AMAZON VERSUS WALMART Q2 2022: THE DISCRETIONARY SPEND PLAY

Retail

Inside The October 2022 Report

10%: Amazon’s share of furniture and home furnishings sales, besting Walmart’s
8%: Walmart’s portion of health and personal care sales, surpassing Amazon’s
2%: Amazon’s share of clothing and apparel sales, exceeding Walmart’s

Editions:

March 2024 | August 2022 | July 2022 | July 2022 | April 2022

CONNECTED WELLNESS: THE NEXT PRESCRIPTION FOR HEALTHCARE PROVIDERS — DIGITAL WALLETS

Healthcare

Inside The October 2022 Report

62%: Share of consumers who used a debit or credit card to pay for their most recent in-person healthcare expense
13%: Share of consumers who made their latest healthcare payment via PayPal
11%: Portion of consumers who made their latest online healthcare payment via Apple Pay, Samsung Pay or Google Pay

Editions:

THE 2022 RESTAURANT DIGITAL DIVIDE: RESTAURANT APPS AND WEBSITES IN THE SPOTLIGHT

Restaurant innovation

Inside The October 2022 Report

19%: Share of frequent dine-in customers who said they are in a hurry when purchasing restaurant meals
56%: Share of frequent aggregator users who said quick turnaround on meal orders drives their engagement with that channel
5%: Share of diners mostly ordering restaurant meals for pickup who use aggregators for most of their restaurant purchases

Editions:

December 2022 | November 2022 | September 2022

IMPROVING FINANCIAL PERFORMANCE: HOW SAAS FIRMS MANAGE NON-PAYROLL SPEND

Accounts Payable

Inside The October 2022 Report

30%: Share of content management systems (CMS) firms very or extremely interested in using an automated system to manage non-payroll spending
80%: Share of customer relationship management (CRM) firms that lack full visibility before committing spend
14%: Average share of web hosting firms’ supplier/vendor payments that required adjusting in the last 12 months

Editions:

November 2022 | November 2022 | November 2022 | September 2022

NEW REALITY CHECK: THE PAYCHECK-TO-PAYCHECK REPORT: THE EMPLOYMENT EDITION

Consumer Finance

Inside The October 2022 Report

37%: Share of paycheck-to-paycheck consumers with issues paying their monthly bills who earn at least 75% of their household income
61%: Share of paycheck-to-paycheck consumers living without difficulty who are concerned about economic conditions
38%: Share of Generation Z consumers who believe they are unlikely to find a new job in the next three months that would fit their qualifications and wage demands

Editions:

PAYMENTS SECURITY AMID UNCERTAINTY: FIGHTING FRAUD AND CRIME WITH DIGITAL INNOVATION

Fraud Prevention

Inside The October 2022 Report

DATA INSECURITY: Fraud can originate from inside an organization as easily as from outside, so companies must prepare for both.
AML AND CFT: Bad actors committing payments fraud could also cause AML and CFT violations.
NEW VERSUS OLD: Organizations that rely exclusively on legacy processes and tools may find themselves vulnerable to modern fraud attacks.

Editions:

SHOPPING WITH CRYPTOCURRENCY: TECH-DRIVEN CONSUMERS DRIVE MARKET ACCEPTANCE

Cryptocurrency

Inside The October 2022 Report

42% of tech-driven consumers buy cryptocurrency for investment purposes
33% of tech-driven consumers buy cryptocurrency to use it for shopping
20% of tech-driven consumers buy cryptocurrency to avoid missing out

Editions:

August 2022 | June 2022 | April 2022 | July 2021 | May 2021

SUPER APPS FOR THE SUPER CONNECTED

Technology

Inside The October 2022 Report

42%: Share of “connected-tech” consumers who are millennials
40%: Share of millennial respondents who reported being very or extremely interested in a super app
76%: Share of surveyed millennials who recently bought groceries online

Editions:

August 2023 | October 2022 | July 2022

APPLE PAY AT 8: CONNECTED-TECH CONSUMERS LEAD THE WAY

Mobile Wallets

Inside The October 2022 Report

$109.94: Average spend by connected-tech consumers who check out with a mobile wallet
9%: Share of connected-tech consumers’ in-person transactions paid via mobile wallet
71%: Share of connected-tech consumers who used mobile wallets at least once for in-store checkout in the past 30 days

Editions:

October 2023 | September 2021 | October 2020

THE CORPORATE TREASURER’S GUIDE TO INNOVATION: LAUNCHING A SCALABLE CROSS-BORDER BUSINESS GROWTH STRATEGY

Banking

Inside The October 2022 Report

CLEARING ACROSS BORDERS: As organizations scale, operations abroad should proceed as seamlessly as those in-country; modern clearing banks can help.
INFRASTRUCTURE: Connection to a robust banking infrastructure that ensures rapid settlement and global compliance allows organizations to scale operations easily
INTEGRATION: The ability to integrate new global payments solution technology with existing ERP platforms is vital.

Editions:

April 2023 | March 2023 | February 2023 | December 2022 | June 2022

THE EMERGING APAC OPPORTUNITY: MAPPING INTERNATIONAL EXPANSION EDITION

Cross Border Commerce

Inside The October 2022 Report

39%: Share of U.S., U.K. and Canadian SMBs selling or planning to sell to APAC customers in the next year
40%: Portion of marketplace eTailers prioritizing expansion in South Asia and Oceania
67%: Share of U.S. retailers expecting APAC sales to increase in the next three years

Editions:

December 2022 | August 2022

CONSUMERS BUCKLE DOWN ON BELT-TIGHTENING

Consumer Finance

Inside The October 2022 Report

89M: Number of consumers who have tightened their belts to prepare for a recession
45%: Share of consumers buying lower quality products to save money
$237M: Additional amount consumers collectively spent on healthcare than in Q1

Editions:

DISBURSEMENTS SATISFACTION SERIES: THE ROLE OF FINTECHS

Disbursements

Inside The October 2022 Report

17%: Share of consumers who use FinTechs as their primary FIs
7: Number of services that primary FinTech customers access
53%: Share of consumers using FinTechs as primary FIs who would pay extra for instant disbursements

Editions:

ACCOUNTS PAYABLE AUTOMATION: WHY GIG ECONOMY COMPANIES SEE PAYABLES AS KEY TO SUCCESS

Accounts Payable

Inside The October 2022 Report

78%: Portion of gig economy companies that identify inefficient communications with vendors as a key challenge and say it is highly important to automate their AP systems to increase their processing capacity
83%: Share of gig economy businesses unable to make payments in vendor-preferred currencies that say automating AP systems is highly important for their business model
56%: Portion of companies having issues onboarding new vendors that say it is just slightly or somewhat important to have automated AP platforms to increase the volume of payables they process

Editions:

December 2022 | August 2022 | May 2022

SUPER APPS FOR THE SUPER CONNECTED

Technology

Inside The October 2022 Report

96M: Projected number of consumers across the U.S., the U.K., Australia and Germany who want to use a super app
2: Average number of digital activities in which consumers engage monthly
9: Average number of digital activities in which millennials engage monthly

Editions:

August 2023 | October 2022 | July 2022

TAPPING INTO THE BENEFITS OF ITEM-LEVEL RECEIPT DATA

Innovation

Inside The October 2022 Report

55%: Share of FinTechs generating more than $500 million in annual revenue that utilize receipt data for most or all of their operations
41%: Share of banks and FinTechs that are very or extremely interested in using receipt data to mitigate fraud
78%: Share of firms highly interested in using receipt data to manage loyalty and shopping offerings that believe consumers would switch to institutions that provide solutions that use receipt data

Editions:

MANAGING HEALTHCARE COSTS: HOW PATIENTS USE PAYMENT PLANS

Healthcare Financing

Inside The October 2022 Report

19%: Share of paycheck-to-paycheck consumers with issues paying bills who set up a payment plan and are very or extremely likely to switch healthcare providers for a better payments experience
28%: Portion of baby boomers and seniors who paid for their most recent visit with a payment plan after receiving an unexpected bill
10%: Share of Generation Z consumers with issues paying their bills who used a payment plan to pay for their most recent doctor’s visit

Editions:

July 2022 | April 2022 | March 2022

BIG RETAIL'S INNOVATION MANDATE: CONVENIENCE AND PERSONALIZATION

Retail

Inside The October 2022 Report

81%: Portion of merchants who believe that customer access to barcode and QR code scanner apps
77%: Share of retailers who see digital coupons and rewards as important to consumers’ engagement
51%: Portion of merchants who see self-service kiosks as a key factor in customer loyalty

Editions:

THE EMPLOYMENT EFFECT

Connected Economy

Inside The September 2022 Report

14%: Consumers’ increase in digital engagement since November 2021
58%: Digital engagement rate among consumers working 20-40 hours per week
55%: Digital engagement rate among consumers living in urban areas

Editions:

CONNECTED WELLNESS: WHAT’S NEXT IN THE CONNECTED ECONOMY

Healthcare

Inside The September 2022 Report

39%: Share of consumers using preventative healthcare tech every day
43%: Portion of consumers using wearables like FitBit, Apple Watch and smart rings
67%: Share of high-income consumers using preventative healthcare tech

Editions:

HOW AI AND BIOMETRICS ARE TRANSFORMING GLOBAL RISK MANAGEMENT

Commerce

Inside The September 2022 Report

SAFETY IN INTEGRATION: Solutions that provide integrated security management can fuel rapid global growth for SMBs.
RISKY BUSINESS: SMBs can overcome the security risks of international growth with a modern payments strategy.
AVOID OVERSIMPLIFICATION: Sophisticated security analysis is particularly challenging for growing businesses without AI and biometrics.

Editions:

February 2023 | January 2023 | December 2022 | August 2022 | June 2022

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