Account Opening And Loan Servicing In The Digital Environment

42% of Consumers Want FIs To Offer Automatic Data Transfer When They Open New Accounts Forty-two percent of U.S. consumers are more likely to open accounts with FIs that make it easy to auto-share their banking details during sign-up. PYMNTS’ Account Opening And Loan Servicing In The Digital Environment, a collaboration with Finicity, a Mastercard company, surveyed 2,300 consumers to examine how FIs can leverage open banking to engage customers and create a better account opening experience.
Inside the February Report
  • 76%: Portion of new financial accounts opened via a digital channel within the past 12 months
  • 78%: Share of Gen Z consumers who are “very” or “extremely” comfortable opening an account via mobile app
  • 54%: Portion of consumers who are “more” or “much more” likely to use a digital financial account to manage loans compared to two years ago

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