The Journey to Automation

93% of Middle Market Firms Say Current AP/AR Systems Don’t Cut It Mid-sized firms recognize the many benefits of AP/AR automation, and why most of them are adopting the technology — but why have only 5% automated all their AP/AR processes? And only 7% find their current systems adequate? PYMNTS Intelligence’s latest survey of 412 executives, “Accounts Payable and Receivable Trends: The Journey to Automation,” a collaboration with American Express, explores the benefits and hurdles to making the switch.
Inside the November Playbook
  • 37%: Share of mid-sized firms citing the time required to learn new technology as a hurdle to automating AP and AR
  • 13%: Share of mid-sized firms citing a desire to save time as the top reason for automating AP or AR processes
  • 5%: Portion of mid-sized firms that have completely automated AP and AR processes

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    American Express Accounts Payable and Receivable Trends Report Series

    What’s Next in Automation
    Accounts Payable and Receivable Trends and the Path to Profitability