AI Innovation

Artificial intelligence (AI) is rapidly being deployed by financial institutions (FIs) as the payments ecosystem becomes more complex — and ultimately too complex for humans to effectively monitor. This PYMNTS survey of hundreds of FI decision-makers reveals that many companies are not getting AI investments’ full value, which means their customers in turn are not getting the full benefit. The AI Innovation Playbook series is a rich resource for companies seeking more value from AI investments.

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Inside the Playbook

  • 63.6 percent: Share of FIs that believe AI is an effective tool for stopping fraud before it happens
  • 80 percent: Portion of AI-using fraud specialists that believe the technology could reduce payments fraud
  • 63.9 percent: Share of fraud specialists that believe smart agents could reduce payments fraud

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