AI Innovation

The AI Innovation Playbook, a PYMNTS and Brighterion collaboration, analyzes the survey response data of more than 200 financial executives from commercial banks, community banks and credit unions across the United States to provide a comprehensive overview of how financial institutions leverage AI and ML technology to optimize their businesses. To this end, we gathered more than 12,000 data points on financial institutions with assets ranging from $1 billion to more than $100 billion. This report details the results of our extensive research.

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Inside the Playbook

  • 63.6 percent: Share of FIs believe that believe AI is an effective tool for stopping fraud before it happens.
  • 80 percent: Portion of AI-using fraud specialists that believe the technology could reduce payments fraud.
  • 63.9 percent: Share of fraud specialists that believe smart agents could reduce payments fraud.

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