The B2B Payments Innovation Readiness Playbook: Adapting To Cash Flow Challenges Posed By The Pandemic, a PYMNTS and American Express collaboration, analyzes the survey responses of 2,203 small to large businesses to understand how manual processes impact accounts receivable for businesses across a variety of sectors, including the advertising, technology, construction, energy and healthcare industries. The report further explores how automation can help firms improve their collection cycles and reduce their average days sales outstanding.