Payments 2021

Payments 2021: Assessing The Digital Gaps In Business Payment Flows, a PYMNTS and Flywire collaboration, explores the key B2B payments pain points that businesses experience when sending and receiving funds both domestically and across borders. Our analysis draws from a survey of 459 decision-makers at technology firms, education institutions and travel companies across the U.S. to find out how they are using digital payments innovations to alleviate their cash flow woes.

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Inside the January study:

  • 22 percent: Share of businesses that cite not having real-time access to payments data as a payments friction
  • 46 percent: Portion of technology firms that consider cost when judging the efficiency of their AR operations
  • 39 percent: Share of education institutions looking to expand their vendor relationships to improve their payments operations

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