Beyond eCommerce Fraud Cover

Beyond eCommerce Fraud

Good Customers Gone Bad — Retailers Lose $89B Annually To Return Policy and Promotions Abuse

Maybe the customer isn’t always right after all? PYMNTS’ Beyond eCommerce Fraud study, a collaboration with Forter, surveys 100 U.S. retail merchants and finds that those with more than $100 million in annual sales lose a collective $89 billion each year to consumers who abuse promotions, return policies and more.

Inside the November Study

  • 2.4 percent: Portion of annual revenue retailers earning more than $1 billion each year lose to policy abuse
  • 73 percent: Share of retailers that have experienced promotion abuse in the last 12 months
  • 76 percent: Portion of eCommerce retailers that experienced item-not-received abuse that saw an increase in fraud in the past 12 months

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