Digital Payments In A Digital World

The PYMNTS Digital Payments In A Digital World Playbook, done in collaboration with Wirecard, covers the latest digital payment developments, including online and mobile banking adoption trends. It examines how banks and businesses are responding to consumers’ shifting payment needs, how changing relationships between FIs and merchants can help innovate for new challenges in the payments space and the ways in which utilizing new technologies can lead to more personalized services.

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Inside the June Playbook

  • An interview with Lisa Brubaker, executive vice president and chief technology officer for Delaware-based community bank WSFS BANK, on how technologies such as mobile messaging and QR codes can help enhance customer loyalty
  • News and trends surrounding the latest developments in payments, including how KeyBank is revamping its digital platforms to weather the COVID-19 pandemic
  • A Deep Dive analyzing how the pandemic has impacted the ways consumers use digital banking services and how this shift will affect the future development of these tools

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