Holistic Bill Pay Wins Over Users — But Holdouts Remain

Most Consumers Want One Place to Pay their Bills, Billers Beg to Differ

A simplicity-craving consumer wants to eliminate hassles any time they can – and paying bills is no exception.  What’s a puzzle is why a study of 2,099 consumers and 400 billers finds that most consumers want a single place to pay their bills, and more than three quarters of billers say they shouldn’t. Read “Decision Guide: Holistic Bill Pay Wins Over Users — But Holdouts Remain,” a collaboration with Paymentus, for more.

Inside the July Decision Guide
  • 91%: Share of billers that use or want to use inclusive bill payment systems that say these systems make the bill pay experience more convenient
  • 97%: Share of consumers who experienced at least one bill pay frustration who are highly interested in using a holistic bill pay platform
  • 43%: Share of billers not interested in providing holistic bill pay saying integration would be too complicated

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