Leveraging The Digital Banking Shift

The Leveraging The Digital Banking Shift Report, a PYMNTS and Feedzai collaboration, examines consumers’ growing use of online and mobile tools to open and manage accounts as well as the factors that are paramount in building and maintaining trust in the current economic environment. The report is based on a survey of nearly 2,200 account-holding U.S. consumers.

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Inside the September Report:

  • 44.8 percent: Share of account holders who use online and mobile channels for their banking “most” or “all of the time”
  • 55.7 percent: Share who cite trust as the reason they opened new accounts with their FIs
  • 75 percent: Share of bank customers who plan to maintain most of the digital banking habits they have adopted during the pandemic

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