Leveraging The Digital Banking Shift

Leveraging The Digital Banking Shift

Nearly 30 percent of consumers opened new bank accounts online during the first three months of the COVID-19 lockdowns, and digital banking is increasingly becoming consumers’ preferred method of engaging with their financial institutions (FIs). This revealing survey of nearly 2,200 account-holding U.S. consumers confirms the consumer shift to online and mobile banking as well as the key role trust plays in the new era of remote banking.

A collaboration with Feedzai

Inside the September Report:

  • 44.8 percent: Share of account holders who use online and mobile channels for their banking “most” or “all” of the time
  • 55.7 percent: Share who cite trust as the reason they opened new accounts with their FIs
  • 75 percent: Portion of bank customers who plan to maintain most of the digital banking habits they have adopted during the pandemic

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