Retail Innovation Readiness

The Retail Innovation Readiness Index, powered by AEVI, offers a firsthand account of what drives retailers to invest in or forgo certain innovations. PYMNTS surveyed more than 700 retailers in the consumer services sector to gauge their innovation readiness.

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Inside the May Study

  • 44.8 percent of consumer services firms consider innovation crucial to their survival
  • 26 percent of consumer services merchants are “very” or “extremely” interested in smart POS systems
  • 84.7 percent of small consumer services believe intuitive functionality is a key quality for smart POS systems

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