The FI's Guide To Improving Digital Onboarding

The FI’s Guide To Improving Digital Onboarding: Understanding How Consumers Want To Access Banking Services seeks to understand consumers’ online banking behaviors. We issued an online survey to 2,063 U.S. consumers between July 10 and July 15, 2020, to find out how they accessed their bank accounts and services, how they went about opening new accounts and how comfortable they were with providing personal information to their financial institutions.

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BY COMPLETING THIS FORM, I HAVE READ AND ACKNOWLEDGED THE TERMS AND CONDITIONS. 

Inside the September Study:

  • 57 percent: Share of consumers who had already interacted digitally with their FIs have increased their use of digital channels
  • 70 percent: Portion of consumers who do not mind providing standard personal information for their financial institutions
  • 64 percent: Share of consumers who would be more comfortable providing personal information if they knew it would not be shared with third parties

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