How We Shop

The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.

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Inside the September report:

  • 57 percent: Share of consumers for whom digital payments options would impact their shopping decisions
  • 40 percent: Portion of consumers who have shifted their retail shopping online this year
  • 48 percent: Share of consumers who prefer paying with POS credit who would not shop with merchants who do not offer it

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