Subscription Commerce Tracker

Subscription Commerce – February 2023

• Matthew Berk, CEO and co-founder of D2C coffee brand Bean Box, provides an insider’s viewpoint on how inflation will force subscription companies to diversify their business models to retain customers in 2023.
• It is much easier to convert an existing customer than a new prospect, which is why more brands are turning to subscriptions as they look for ways to navigate a challenging economic climate.
• Brands cannot afford to lose customers due to failed payments. Investing in customer lifetime value through a strong retention strategy can drive massive revenue gains when prioritized.

Subscription Commerce – November 2022

• Sunil Vasisht, chief operating officer at Meridian Springs Primary Care, tells PYMNTS how the practice’s subscription model enables exemplary care and patient retention.
• As the cost of living goes up, consumers are abandoning subscriptions. One poor experience with a brand — or a better experience with a competitor — can cause them to flee.
• Consumers’ difficulty in managing subscriptions can prompt them to cut the cord, but better payment options and personalization can keep them engaged — even through economic adversity.

Subscription Commerce – September 2022

• PYMNTS interviewed Juan Palacio, founder and CEO of BloomsyBox, on how the company is responding to economic pressures by making the payment and cancellation experience more flexible.
• The NFL is doubling down on subscription services, and Vindicia and ACI Worldwide are partnering to create a better subscription solution.
• Nonessential recurring payments are at risk as consumers juggle many recurring payments each month for services ranging from insurance to cable.

Subscription Commerce – August 2022

• An interview with Allison Vigil, president of Rocksbox, about how her company keeps subscribers enrolled by providing the products they want
• The latest headlines from the subscription commerce space, including Amazon’s decision to make canceling Prime subscriptions easier for European customers and the FTC’s efforts to reimburse customers charged for “free trials”
• An in-depth look at the issues consumers raise about subscriptions, why they may view a subscription as unneeded and what this means for subscription providers

Subscription Commerce – May 2022

• An interview with Jalem Getz, CEO and president of try-before-you-buy online retailer Wantable, on offering a “one-click breakup” process meant to drive loyalty and how it leverages AI and predictive analytics to personalize subscriptions
• The latest headlines from the subscription commerce space, including how more than a million customers have canceled subscription services since last summer and how fewer U.S. consumers are paying for traditional TV services, yet streaming subscriptions continue to grow
• PYMNTS Intelligence analyzing what subscription companies need to do to reduce churn and provide a frictionless checkout experience that creates loyal customers and revenue

Subscription Commerce – February 2022

• An interview with Michael Broukhim, co-founder and co-CEO of lifestyle membership FabFitFun, on how the company aims to build subscription box loyalty with personalized products and community-driven experiences
• The latest subscription commerce ecosystem headlines, including how many consumers are frustrated with the explosion of too many choices presented on video streaming services and how consumers across all generations spend an average of approximately $278 per month on streaming services
• PYMNTS Intelligence analyzing how a personalized experience has always been important to subscription commerce, but it is becoming vital to customer engagement in an increasingly crowded market

Subscription Commerce – December 2021

• An interview with Alvaro De La Rocha, chief marketing officer at Bespoke Post, on how to strategize for growth as consumers look to tighten their subscription service budgets
• The latest subscription commerce headlines, including how 60% of subscribers are worried about the rising costs of video and audio streaming services and how Disney+ is leveraging promotions and bundled services to expand its reach
• A Deep Dive analyzing how service providers can work to stand out among competitors in the saturated subscription commerce space

Subscription Commerce – October 2021

• An interview with Zipporah Allen, chief digital officer at Taco Bell, on how restaurants and QSRs can leverage subscription services to drive growth and tap into recurring revenues
• The latest subscription commerce headlines, including Taco Bell’s new trial subscription program and how grocery stores are adding subscription upgrades to help build member loyalty as competition intensifies
• A Deep Dive analyzing how subscription programs have caught on in the food and restaurant industries and how using them can help sustain the sectors for the long run

Subscription Commerce – August 2021

• An interview with DeShuna Elisa Spencer, founder and CEO of kweliTV, on how the Black-owned video streaming service is working to maintain the 25 percent increase in subscribers it gained last year and how content variety and payment choice can help
• The latest headlines from the space, including how 71 percent of global consumers are now using mobile wallets to pay for subscriptions and why the OTT video market is estimated to reach $94 billion by the end of 2025
• A data-rich examination of how video subscription businesses can reduce frictions during onboarding by offering multiple payment methods across currencies

Subscription Commerce – June 2021

• An interview with Matthew Berk, CEO of Seattle-based coffee subscription service Bean Box, on how the company leverages value, variety and quality products to boost retention
• The latest subscription commerce headlines, including why large media firms witnessed subscription growth of 58 percent over the past year and how subscription box providers can tap innovative solutions to keep payments smooth and reduce transaction failures that lead to churn
• A Deep Dive analyzing how offering personalized subscription box plans with pause and free trail features can help fuel subscriber retention

Subscription Commerce – December 2020

• An interview with Nadim Sadek, founder and CEO of London-based SaaS brand management software provider ProQuo AI, on how the company is working to reduce pandemic-driven churn
• The latest subscription commerce developments, including why supermarket chains like Kroger are rolling out monthly subscriptions for delivery services and how BMW is launching a speed-trap alert subscription for select vehicles
• A Deep Dive analyzing why companies are opting for SaaS providers for their latest digital solutions and how the sector is expected to reach $623 billion by 2023

Subscription Commerce – November 2020

• An interview with Jeff Litvack, CEO and senior editor of advertising industry trade publication Adweek, on how digital media companies are capitalizing on high-quality journalism and renewed interest in subscriptions to reach — and keep — subscribers
• The latest subscription commerce news, including London-based independent book publisher Hurst’s foray into monthly subscriptions and record digital subscription sign-ups for The New York Times and Chicago Tribune
• A Deep Dive analyzing how digital media companies and publishers are utilizing subscription-based models to keep consumers engaged and informed during the pandemic

Subscription Commerce – September 2020

• An interview with Julie Marchant-Houle, U.S. CEO of meal kit subscription services Dinnerly and Martha & Marley Spoon, on how the COVID-19 pandemic is driving up demand for meal kits and why these purchasing behaviors may be here to stay
• The latest subscription commerce news, including how the newly remote workforce is creating high demand for coffee subscription services and why D2C brands are reconsidering the value of adding physical locations
• A Deep Dive assessing how the COVID-19 pandemic is changing consumers’ subscription service habits and how pause options are becoming more popular as a means of customer retention

Subscription Commerce Tracker – July 2020

• An interview with Amir Nathoo, co-founder of online education marketplace Outschool, on the migration of classes online and how the company is working to tailor subscriptions for this in-demand market
• The latest subscription commerce news, including how digital media platforms are working to prolong a “corona bump” in new user sign-ups
• A Deep Dive assessing how subscription providers are adapting to the shifting market and supporting their members facing subscription fatigue and financial pressures

Subscription Commerce — May 2020

• An interview with Mike Lackman, CEO of coffee subscription provider Trade Coffee, on how the company focuses on community and personalization to help engineer trust and retain subscribers in tough economic times
• The latest subscription commerce developments, including how stay-at-home mandates are driving demand for online food delivery subscriptions and the pandemic’s unexpected impact on the car subscription industry
• A Deep Dive analyzing the state of the subscription economy, detailing how services are witnessing a surge in demand and how the subscription space can fight churn by offering pause features

Subscription Commerce – February 2020

• An interview with Wyatt Jenkins, senior vice president of product at content membership platform Patreon, on how the company created a subscription model that enables financial success among artists and other creatives
• The latest developments from the space, including Netflix’s international expansion and a new subscription box offering from Coca-Cola
• A Deep Dive exploring how subscriptions work with the sharing economy to boost growth in both segments

Subscription Commerce – November 2019

An interview with Stacey Renfro, chief customer and digital experience officer for The Vitamin Shoppe, on the challenges of offering subscriptions at the point of sale

The latest subscription developments, including the demise of PlayStation Vue

A Deep Dive analyzing the various reasons behind subscriber churn and how businesses are working to retain their customers

Subscription Commerce Tracker – September 2019

• Mike Salguero, founder and CEO of Butcherbox, on protecting the meat delivery subscription service from fraud and the challenges facing the subscription commerce marketplace
• The latest subscription developments, including new subscription programs from Facebook and Google
• A Deep Dive analyzing how forthcoming services like Disney+ and Apple TV+ are set to shake up the video streaming marketplace landscape

Subscription Commerce – July 2019

• An interview with Bill Onderdonk, KiwiCo’s chief operating officer, on how the children’s subscription box keeps payment data secure
• The latest subscription commerce developments, including Netflix’s first net U.S. subscriber loss since 2011
• A Deep Dive analyzing how video game companies are adapting to the rapidly growing subscription economy

Subscription Commerce Tracker – May 2019

• An interview with Robin Reodica, product management executive director for Bank of America Merchant Services, on how merchants can personalize subscription experiences without blowing up their budgets
• A Deep Dive into how eLearning subscription platforms are dealing with security breaches and other challenges
• Notable headlines from around the subscription market, including how companies like Uber are moving subscriptions into food delivery platforms

Subscription Commerce – March 2019

• Jack Ruth, head of subscriptions for food delivery app DoorDash, on how the company’s feeless subscription service, DashPass, is driving customer loyalty
• Notable headlines from around the subscription market, including how Google and other companies are approaching subscription gaming
• A Deep Dive on how telecommunications companies are utilizing video streaming partnerships to beat out rivals

Subscription Commerce – February 2019

• Trip Adler, CEO of subscription eBook and audiobook platform Scribd, discusses why the company decided to offer subscribers unlimited access to its catalog
• A Deep Dive on the unique challenges faced by companies in the fashion subscription market
• Notable headlines from the subscription market, including the latest ventures from Amazon, Apple and Verizon