Consumers have seemingly grown more comfortable interacting with automated and artificial intelligence (AI)-enabled interfaces when dealing with call centers. In fact, consumers have reported higher...
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Criminals are always on the hunt for new opportunity. As companies settle into a world governed by Europe’s second Payment Services Directive (PSD2), and as...
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Cybercrime targeting contact centers jumped by 113 percent in 2017 as fraudsters drove out the weakest commerce link. Chris Bauserman, NICE inContact VP, says protecting...