Fifty-five percent of shoppers say checkout friction is frustrating enough for them to quit a purchase mid-process. That potential lost opportunity could represent a significant...
Friction-free transactions could hold the key for retailers and grocers seeking to boost customer retention. PYMNTS’ research has identified three important customer archetypes, and persuadable...
Once almost an afterthought, payments are now an experiential component, requiring nuanced and data-driven care. So said Neil Erlick, chief corporate development officer at payments platform...
Amazon is bringing “Just Walk Out” to third-party grocers as shoppers seek better payment experiences. The eCommerce giant announced Monday (Dec. 5) via an emailed...
Consumers have five digital shopping features on their wish list that they want from stores. The question, however, is whether retailers will fulfill that wish,...
Small- to medium-sized businesses (SMBs) can finally remove persistent payment pinch points that have long favored the online juggernauts. While superior service has always been...
Amazon reportedly aims to expand the use of its cashier-less technology beyond food and retail. While the company has been selling its technology to those...
Easier payments and smarter customer data use will anchor the retail industry’s experiential modernization efforts. This, as new PYMNTS research involving major retailers shows a...