Click-and-Mortar™

Many Retailers Fall Short of Consumers’ Loyalty Program Expectations

Many Retailers Fall Short of Consumers’ Loyalty Program Expectations
Many Retailers Fall Short of Consumers’ Loyalty Program Expectations
April 03, 2024  |  Consumer Insights

As retailers look to meet consumers’ growing digital expectations, loyalty programs may remain a sticking point, PYMNTS Intelligence research suggests. By the Numbers The PYMNTS...

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Microsoft-Backed Tutch Brings In-Store Digital Platform to US Market
Microsoft-Backed Tutch Brings In-Store Digital Platform to US Market
March 28, 2024  |  Retail

Tutch has appointed Microsoft veteran Greg Jones as its CEO as it expands into the U.S. market. The company, which is backed by Microsoft and already operates in...

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New Report: To Compete, Small Businesses Must Sharpen Use of Digital Shopping Features
New Report: To Compete, Small Businesses Must Sharpen Use of Digital Shopping Features
March 28, 2024  |  Payment Methods

Consumers increasingly want digital innovation no matter where they shop. Industry giants typically hold an edge in providing more digital shopping features because of their...

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40% of Global Consumers Now Fit the Click-and-Mortar™ Shopper Profile
40% of Global Consumers Now Fit the Click-and-Mortar™ Shopper Profile
March 22, 2024  |  Retail

The days of consumers mentally segregating in-store shopping from its online counterpart are over.  Nowadays, as PYMNTS Intelligence’s “2024 Global Digital Shopping Index: The Rise...

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Mind the Gap: Hiding Digital Features Costs UK Merchants Sales
Mind the Gap: Hiding Digital Features Costs UK Merchants Sales
March 20, 2024  |  Payment Methods

Integrating online features and in-store shopping is reshaping the shopping experience in the U.K. However, more than one-quarter of U.K. merchants don’t offer the digital...

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Dick’s Sporting Goods Converts 65% of Customers to Click-and-Mortar™ Shoppers
Dick’s Sporting Goods Converts 65% of Customers to Click-and-Mortar™ Shoppers
March 14, 2024  |  Retail

In an effort to further engage its highest-value customers, Dick’s Sporting Goods is integrating more technology into the in-store experience. The sports retailer shared in...

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Allbirds Closing Stores as Retailers Feel the Burn of Shopper Cutbacks
Allbirds Closing Stores as Retailers Feel the Burn of Shopper Cutbacks
March 12, 2024  |  Retail

Not long after touting its brick-and-mortar expansion, footwear brand Allbirds is becoming the latest merchant to shutter stores — a move that comes as consumers’...

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Kroger Woos Click-and-Mortar™ Shoppers Amid Digital Transformation
Kroger Woos Click-and-Mortar™ Shoppers Amid Digital Transformation
March 07, 2024  |  Earnings

As Kroger grows its digital engagement, the grocery giant is setting its sights on omnichannel shoppers to boost spending. On a call with analysts Thursday...

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