COMMERCE CONNECTED PLAYBOOK

Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
Economic Headwinds Force Hard Look at What Drives Customer Value, Says FlexPay COO
May 05, 2023  |  Payment Methods

PYMNTS asked business leaders for their take on how to plan for the rest of 2023 and what they are telling their teams to focus...

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Deep Dive: Why Retailers Are Merging Online, In-Store Shopping For The Omnichannel Age
Deep Dive: Why Retailers Are Merging Online, In-Store Shopping For The Omnichannel Age
September 21, 2020  |  Commerce Connected

Most eCommerce shopping tools and sites that have seen usage surge during the pandemic have never been stressed to this extent. Consumers have shopped online,...

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Crate And Barrel On Weathering The Pandemic-Driven Push To Omnichannel
Crate And Barrel On Weathering The Pandemic-Driven Push To Omnichannel
September 18, 2020  |  Commerce Connected

With brick-and-mortar retailers reopening worldwide, consumers are heading back to stores — and they’re taking their newfound digital shopping and payment habits with them, says...

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Crate And Barrel: Personalizing The Shopping Experience For A Digital-First Buyer
Crate And Barrel: Personalizing The Shopping Experience For A Digital-First Buyer
September 17, 2020  |  Commerce Connected

Consumers were shopping, transacting and interacting with merchants via online or mobile channels well before the COVID-19 pandemic’s onset, but the global health crisis has...

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Deep Dive: How Grocers Can Innovate Delivery For Tomorrow’s Omnichannel Shoppers
Deep Dive: How Grocers Can Innovate Delivery For Tomorrow’s Omnichannel Shoppers
June 09, 2020  |  Commerce Connected

Grocers have found themselves dealing with consumers rushing to online solutions as health concerns and product shortages drove them to seek alternatives during the COVID-19...

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What The COVID-19 Pandemic Is Revealing About Grocery’s Online, Mobile Future
What The COVID-19 Pandemic Is Revealing About Grocery’s Online, Mobile Future
June 08, 2020  |  Commerce Connected

Consumers who were once loyal to in-store grocery shopping are now going digital to avoid visiting stores during the pandemic. To keep these "digital shifters"...

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Keeping Grocery’s ‘Digital Shifters’ Loyal Post Pandemic
Keeping Grocery’s ‘Digital Shifters’ Loyal Post Pandemic
June 05, 2020  |  Commerce Connected

The new coronavirus had an immediate effect on the grocery industry, with many grocers putting safety measures in place to ensure both their employees and...

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Deep Dive: Visual Search As The Next Retail Battleground
Deep Dive: Visual Search As The Next Retail Battleground
March 17, 2020  |  Commerce Connected

Shopping has always been highly visual, and online shopping is no different. eCommerce’s rise has only made designing retail showrooms more complex, however. Digital brands...

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Ace Hardware On The Importance Of Seamless Omnichannel
Ace Hardware On The Importance Of Seamless Omnichannel
March 16, 2020  |  Commerce Connected

While eCommerce may be thriving, that doesn’t mean retailers should ignore evolving their in-store experiences. In fact, retailers that focus on revamping only one sales...

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