Luxury shoppers may be willing to shell out quite a lot online for high-quality products, but only if they can trust that they are getting...
While beauty brands have ventured into the realm of hospitality, looking to get a slice of the travel boom, hospitality brands are also seeking to...
The JCPenney Co. has announced an investment exceeding $1 billion to enhance customer experience and operations. This signifies the latest step in the ongoing efforts to revive...
Brands and retailers want to boost consumer engagement and loyalty and are willing to go into other mediums, even if there isn’t any publicized data...
As many brands race to become as digitally available as possible, Trader Joe’s is going the opposite route, leaning into its lack of eCommerce presence...
Buy now, pay later provider Splitit has unveiled what it calls a “super-fast” payment experience. Introduced Tuesday (April 25), SplititExpress lets buy now, pay later (BNPL) customers check...
This week in grocery, Kroger, Natural Grocers and Giant Eagle all step up personalization efforts. In a ShopTalk 2023 discussion, Yael Cosset, Kroger’s chief information officer and senior vice president,...
Digital commerce has long relied on personalization, so everyone from Amazon to Zillow knows what to show you from a universe of possible choices. That’s...
Ahold Delhaize is combating inflation-related belt-tightening by leveraging customer data to offer targeted rewards. The multinational grocery giant, parent of a range of well-known supermarket...