Consumer Experience

For Point-Of-Sale Peace Of Mind, Embedded Insurance Offers Must Be Hyper-Relevant
For Point-Of-Sale Peace Of Mind, Embedded Insurance Offers Must Be Hyper-Relevant
August 17, 2021  |  Insurance

If there’s one thing consumers want these days, it is to feel safe and to have peace of mind when they’re doing business online. It’s...

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Behavioral Analytics Show Precisely Where The Online Customer Journey Falls Apart
Behavioral Analytics Show Precisely Where The Online Customer Journey Falls Apart
July 28, 2021  |  Authentication

Even in the digital age, as we emerge from the pandemic, and as all of us wield devices to transact, online checkout processes are less...

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Auto Dealers Face Gap Between Tight Risk Management And Comfy Customer Experience
Auto Dealers Face Gap Between Tight Risk Management And Comfy Customer Experience
July 22, 2021  |  Security & Fraud

“Everyone’s at risk — and everyone’s a target.” To that end, Mark Luber, chief product officer at Equifax, told Karen Webster that in an increasingly...

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Verizon, Mastercard Use 5G To Reimagine Point Of Sale
Verizon, Mastercard Use 5G To Reimagine Point Of Sale
July 21, 2021  |  Retail

Standing in line, waiting for the point of sale to open up, getting ready to swipe the card … feels so yesterday. Pre-pandemic, in fact....

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Mastercard’s Gerber: Innovation Needs Consumer Trust To Advance The Digital Economy
Mastercard’s Gerber: Innovation Needs Consumer Trust To Advance The Digital Economy
July 12, 2021  |  Security & Fraud

“The boat has left the harbor and is in the open seas,” Mastercard Executive Vice President of Security and Cyber Innovation Johan Gerber told PYMNTS’...

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India’s Mom-And-Pop Revolution And SMBs’ Global Preparation For Reopening
India’s Mom-And-Pop Revolution And SMBs’ Global Preparation For Reopening
May 09, 2021  |  SMBs

India’s retail market is a large and rapidly growing space, generating  $793 billion in sales in the fiscal year ended March 2020 and is expected...

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Expedia’s SVP Singh: We Want To Be The Travelers’ ‘Point Of Inspiration’
Expedia’s SVP Singh: We Want To Be The Travelers’ ‘Point Of Inspiration’
May 07, 2021  |  Travel Payments

As the threat of the pandemic recedes, as we move toward actually, physically, getting around again, it’s safe to say that travel will rebound. PYMNTS’...

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Chipotle Moves Beyond The Burrito To Connect Consumers With New Experiences
Chipotle Moves Beyond The Burrito To Connect Consumers With New Experiences
May 06, 2021  |  Restaurant innovation

Where some people see chaos, others see opportunity. It has been a defining characteristic of successful companies during the pandemic, during which consumers have come...

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Nestle’s Blue Bottle Coffee Caffeinates D2C Subscription Model
Nestle’s Blue Bottle Coffee Caffeinates D2C Subscription Model
April 27, 2021  |  Subscriptions

Subscription boxes thrive when the product can become an essential part of consumers’ daily, weekly or monthly routines. No surprise then, given how many people...

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