Consumer Experience

India’s Mom-And-Pop Revolution And SMBs’ Global Preparation For Reopening

India’s Mom-And-Pop Revolution And SMBs’ Global Preparation For Reopening
India’s Mom-And-Pop Revolution And SMBs’ Global Preparation For Reopening
May 09, 2021  |  SMBs

India’s retail market is a large and rapidly growing space, generating  $793 billion in sales in the fiscal year ended March 2020 and is expected...

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Expedia’s SVP Singh: We Want To Be The Travelers’ ‘Point Of Inspiration’
Expedia’s SVP Singh: We Want To Be The Travelers’ ‘Point Of Inspiration’
May 07, 2021  |  Travel Payments

As the threat of the pandemic recedes, as we move toward actually, physically, getting around again, it’s safe to say that travel will rebound. Get...

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Chipotle Moves Beyond The Burrito To Connect Consumers With New Experiences
Chipotle Moves Beyond The Burrito To Connect Consumers With New Experiences
May 06, 2021  |  ResTech

Where some people see chaos, others see opportunity. It has been a defining characteristic of successful companies during the pandemic, during which consumers have come...

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Nestle’s Blue Bottle Coffee Caffeinates D2C Subscription Model
Nestle’s Blue Bottle Coffee Caffeinates D2C Subscription Model
April 27, 2021  |  Subscriptions

Subscription boxes thrive when the product can become an essential part of consumers’ daily, weekly or monthly routines. No surprise then, given how many people...

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ConnectedEconomy™ 2021: Forward Rethinks The Spirit And Intent Of Healthcare
ConnectedEconomy™ 2021: Forward Rethinks The Spirit And Intent Of Healthcare
April 26, 2021  |  Economy

There is perhaps no other sector in which the ConnectedEconomy™ can bring more benefits than in healthcare. The ability to integrate patient records across providers,...

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It’s Complicated: Consumers Go To Video When Content Gets Tough
It’s Complicated: Consumers Go To Video When Content Gets Tough
January 27, 2021  |  Merchant Innovation

As profound as the digital shift has been, there are still places where the physical experience remains a holdout. Going to the branch still outscores...

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Why The Customer Experience Is A Program, Not A Project
Why The Customer Experience Is A Program, Not A Project
September 17, 2020  |  Point of Sale

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Get the Full Story...

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How Cloud Kitchens Are Reinventing Hotel Room Service, As A Service
How Cloud Kitchens Are Reinventing Hotel Room Service, As A Service
July 30, 2020  |  Delivery

Putting the “hospital” in Butler Hospitality, the New York-based hotel room service startup found itself this past spring in a city overrun by frontline workers...

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