Consumer Experience

ConnectedEconomy™ 2021: Forward Rethinks The Spirit And Intent Of Healthcare
ConnectedEconomy™ 2021: Forward Rethinks The Spirit And Intent Of Healthcare
April 26, 2021  |  Economy

There is perhaps no other sector in which the ConnectedEconomy™ can bring more benefits than in healthcare. The ability to integrate patient records across providers,...

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It’s Complicated: Consumers Go To Video When Content Gets Tough
It’s Complicated: Consumers Go To Video When Content Gets Tough
January 27, 2021  |  Merchant Innovation

As profound as the digital shift has been, there are still places where the physical experience remains a holdout. Going to the branch still outscores...

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Why The Customer Experience Is A Program, Not A Project
Why The Customer Experience Is A Program, Not A Project
September 17, 2020  |  Point of Sale

The pandemic has reshaped how we interact with merchants — and what we expect, as customers, from those increasingly digital interactions. Call it the transformation...

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How Cloud Kitchens Are Reinventing Hotel Room Service, As A Service
How Cloud Kitchens Are Reinventing Hotel Room Service, As A Service
July 30, 2020  |  Delivery

Putting the “hospital” in Butler Hospitality, the New York-based hotel room service startup found itself this past spring in a city overrun by frontline workers...

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NowRX CEO: Why DTC Pharmacy Is An Easier Pill For Consumers To Swallow
NowRX CEO: Why DTC Pharmacy Is An Easier Pill For Consumers To Swallow
July 30, 2020  |  Healthcare

Large pharmacy chains selling mixed merchandise are a mainstay of life throughout the developed world. Familiar planograms with the pharmacy in back, pulling shoppers through...

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Retailers Seek New Digital Places To Meet Consumers As Spending Patterns Change
Retailers Seek New Digital Places To Meet Consumers As Spending Patterns Change
June 02, 2020  |  BNPL

The past several months have been largely defined in the retail world by merchants and brands making quick digital pivots to stay afloat in an...

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USAT: Bridging The ‘Consumer Gap’ In Unattended Retail
USAT: Bridging The ‘Consumer Gap’ In Unattended Retail
February 27, 2020  |  Unattended Retail

Mind the gap, as the saying goes. In this case, it’s the gap between interest and intent, the chasm that lies between consumer awareness of unattended...

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NEW DATA: Consumers Like Cashier-less Retail But Retailers Aren’t Hitting The Mark
NEW DATA: Consumers Like Cashier-less Retail But Retailers Aren’t Hitting The Mark
February 11, 2020  |  Unattended Retail

Consumers’ interest in unattended commerce goes far beyond candy and soda vending machines. There are 48.6 million consumers in the U.S. who would like to...

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Fiserv: What The 2019 Holiday Shopping Data Says About 2020 Spend
Fiserv: What The 2019 Holiday Shopping Data Says About 2020 Spend
January 20, 2020  |  Retail

’Tis the season for … looking back at 2019 holiday sales trends, and figuring out what they mean for payments and commerce so far. Based...

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