consumer preferences

Consumers Opt-In for Digital Wallet Options That Manage Spending
Consumers Opt-In for Digital Wallet Options That Manage Spending
May 17, 2024  |  Payment Methods

As consumers look for simpler and more intuitive eCommerce experiences, Harvest Hosts sees providing more payment options as key to meeting shoppers’ demand to be able to...

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Ex-Walmart US CEO Bill Simon Says Retailer Won’t Keep Affluent Shoppers
Ex-Walmart US CEO Bill Simon Says Retailer Won’t Keep Affluent Shoppers
May 17, 2024  |  Retail

Walmart shouldn’t count on keeping the affluent customers it has recently gained, the retailer’s former U.S. CEO Bill Simon said Thursday (May 16). Speaking on CNBC’s Fast Money,...

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12% of Shoppers Would Use Embedded Lending at Favorite Stores if Offered
12% of Shoppers Would Use Embedded Lending at Favorite Stores if Offered
May 14, 2024  |  BNPL

For a sizable share of consumers, embedded lending options such as buy now, pay later (BNPL) would be their first choice of payment method at...

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Consumers Want to Personalize Shopping With Extended Reality
Consumers Want to Personalize Shopping With Extended Reality
April 25, 2024  |  Retail

As consumers demand more immersive, captivating eCommerce journeys, many are increasingly interested in adopting extended reality — augmented reality (AR) and virtual reality (VR) —...

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Consumers Switch to Cheaper Retailers but Hesitant to Leave Grocers
Consumers Switch to Cheaper Retailers but Hesitant to Leave Grocers
April 17, 2024  |  Retail

Shoppers who are willing to leave their favorite retailers in search for better prices are hesitant to make the same kinds of changes when it...

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Retailers Reduce Reliance on Shopping Centers Even as Gen Z Loves Malls
Retailers Reduce Reliance on Shopping Centers Even as Gen Z Loves Malls
March 25, 2024  |  Retail

Amid ongoing uncertainty, retailers are scaling back their reliance on in-mall locations, even as the new generation of shoppers flocks to these shopping centers. On...

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Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
Amazon, FedEx Explored Enhancing Return Process for Online Shoppers
March 18, 2024  |  eCommerce

For years, the working relationship between Amazon and FedEx has been a little unpredictable. Once, the two corporate behemoths enjoyed a symbiotic partnership, but in...

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Amazon Extends Home Goods Lead Over Walmart With Discounts
Amazon Extends Home Goods Lead Over Walmart With Discounts
March 15, 2024  |  Retail

With mega-retailers Amazon and Walmart competing to secure consumers’ loyalty for high-ticket purchases such as furniture, the eCommerce giant is pulling further ahead by the...

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D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
D2C Brands Lag Behind Other eCommerce Merchants in Customer Satisfaction
March 13, 2024  |  eCommerce

When it comes to providing a satisfying experience that keeps customers coming back, direct-to-consumer (D2C) brands are falling behind, PYMNTS Intelligence research suggests. By the...

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