Credit Union Tracker

CUs Use AI, Cloud-Based Tools To Drive Member Engagement
CUs Use AI, Cloud-Based Tools To Drive Member Engagement
January 26, 2021  |  Credit Unions

Consumers’ migration to using contactless payment methods more often for their speed and convenience was only accelerated during the onset of the pandemic last year....

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New Digital Experiences Keep Credit Unions Relevant – And Then Some
New Digital Experiences Keep Credit Unions Relevant – And Then Some
December 31, 2020  |  Credit Unions

Like their cousins in banking, credit unions (CUs) long enjoyed a relaxed pace of technological change. It was all on their timetable. Consumers waited on...

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Deep Dive: How Digital Trends Have Defined CUs’ Moves In 2020, And How They Will Continue To Do So
Deep Dive: How Digital Trends Have Defined CUs’ Moves In 2020, And How They Will...
December 30, 2020  |  Credit Unions

The ongoing pandemic has forced credit unions to pivot toward digital processes as members and businesses alike tackle more of their banking-related activities remotely. Many CUs found themselves quickly...

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Coast Capital On Weathering The Pandemic And Planning For The Future
Coast Capital On Weathering The Pandemic And Planning For The Future
December 29, 2020  |  Credit Unions

Credit unions’ digital shifts will continue in the new year, but physical branches should still factor into CUs' future plans, says Nancy McNeill, senior vice...

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Branching Out: Physical Locations Boost CUs’ Digital Plans
Branching Out: Physical Locations Boost CUs’ Digital Plans
December 28, 2020  |  Credit Unions

Consumers, businesses and financial institutions (FIs) cannot wait to bid adieu to 2020, which has been one of the most trying years in recent memory....

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Deep Dive: How Personalized Approaches And Card Management Services Can Help CUs
Deep Dive: How Personalized Approaches And Card Management Services Can Help CUs
November 23, 2020  |  Credit Unions

Many consumers are seeking digital solutions to help them tackle their daily needs from home as the COVID-19 pandemic continues to grip the nation. The...

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Teachers Credit Union On Using Technology To Drive A Personalized Member Service Approach
Teachers Credit Union On Using Technology To Drive A Personalized Member Service Approach
November 20, 2020  |  Credit Unions

Credit unions are personalizing their online and mobile banking experiences, but Dan Rousseve, senior vice president at Teachers Credit Union, says old-fashioned outreach combined with...

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Old School, New School: TCU Pairs AI and Outreach to Personalize Members’ Experiences
Old School, New School: TCU Pairs AI and Outreach to Personalize Members’ Experiences
November 19, 2020  |  Credit Unions

Credit unions (CUs) have been riding high in recent years, with one October report finding that global CU membership hit an all-time high of 291...

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Deep Dive: Meeting Credit Union Members’ Mobile Banking Needs
Deep Dive: Meeting Credit Union Members’ Mobile Banking Needs
October 28, 2020  |  Credit Unions

Consumers’ banking preferences have undergone a sea change over the last few years, and a growing share of Americans prefer to bank digitally rather than...

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